Windows 11 Xbox Wireless Adapter - Code 43 - Device Descriptor Request Failed

Hi FlorianKla,

Welcome to Microsoft Community.

I can understand that this problem will affect the user experience.

To better assist you in analyzing the phenomenon, I would like to confirm some information with you.

• What model of Xbox Wireless Controller are you using?
  
• What is your system version? We can type winver in the search box to get detailed system information.
  

Could you please elaborate on the details of the schemes you have referenced?

• For example, from what angles has the hardware been inspected?
  
• What registry key was adjusted?
  

Some community members have reported some similar situations, and they have provided some insights and thoughts on the situation.

• Xbox wireless adapter isn't working after the window 11 update - Microsoft Community
  
• Windows 11 22H2 and Xbox wireless adapter failing - Microsoft Community
  

Did your Xbox Wireless Controller come with a cable?

If you have a cable, perhaps you can use the cable to connect the Controller to your computer and use it with Xbox Accessories to retrieve any driver updates or firmware updates available.



Also, if possible, I would like to invite you to test it on other Windows 10 and Windows 11 devices to see if similar issues exist.

Your patience and cooperation are highly appreciated.

If the problem only occurs on a specific version of Windows, then I think it's a case worth reporting.

Your valuable feedback will help Microsoft investigate and analyze this issue.

Microsoft attaches great importance to user experience, you can submit your ideas and suggestions through the Feedback Hub, and the development team will regularly review submissions for ideas or fixes.

Please share the feedback link here after submitting as it will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team.

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

| Microsoft Community Support Specialist

I just had this exact issue and it was driving me nuts. What wound up fixing it for me was checking Windows Update and looking to see if there were any Optional Updates available. When I did this, there was one available specifically for the adapter. After applying that update, the adapter started working as expected.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern

Error 43 usually occurs when one of the drivers controlling the device has notified the operating system that the device has failed in some way.

Try to apply the following steps, apply each step, and test the result, if any of them does not work, skip to the next step:

Step 1

Disable airplane mode in Windowss.

Step 2

1. Simultaneously press the Windows + X keys;

2. Click on the Device Manager option;

3. Click on the arrow pointing to Network Adapters and Bluetooth;

4. Right-click on it and click on Properties;

5. Go to the Details tab and under Property select the GUID of the class:

6. Write down the hexadecimal code that is displayed to you;

7. Press the Windows flag key + R, type regedit and click Ok;

8. Navigate to the log folder:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\<Device Key>

9. On the right side where the arrow points, look for the values UpperFilter and LowerFilter and delete;

10. If there are subfolders as in my image look for the same UpperFilter and LowerFilter values.

11. Restart your PC and check if it works again.

Step 3

1. Press the Windows+X keys and click on Device Manager;

2. Click on the arrow pointing to Network Adapters and Bluetooth;

3. Right-click on the installed device and select the Properties option;

4. Click the Details tab and under Property select Device Instance Path;

5. Write down the generated code;

6. Press the Windows flag key + R, type regedit and click Ok;

7. Navigate to the log folder:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB

8. Locate the folder that has links to the device code you collected;

For example: USB\VID_054C&PID_0268...

9. Expand the folder corresponding to the ID of step 8;

10. Click on the Device Parameters key and in the details of the panel on the right look for the value EnhancedPowerManagementEnabled;

11. Double click on it and change the value to 0;

If you don't find the EnhancedPowerManagementEnabled value, you'll need to create it:

Right-click on the right-hand pane of the Device Parameters key and select New > DWORD (32-bit) Value, name it EnhancedPowerManagementEnabled and set the value 0 to Base > Hexadecimal.

Step 4

Rebuild your system files. You can follow Paul's article guidelines:

https://answers.microsoft.com/en-us/windows/for...

Step 5

Test with another bluetooth adapter.

I myself use an Orico Bluetooth 5.0 Adapter. It has an extremely low price on the market. It Works very well!

Perhaps the adapter you have is already working fine.

I made sure to detail each step for you.

Hoping that everything works out for the best.

I hope I helped you. Hugs!

I connected the XBOX ONE wireless controller to my Windows 10 laptop via USB connection, but it is not recognized.

It vibrates when connected, and when you press the X button on the center of the pad, the button lights up, but it is not recognized.

When I went into Device Manager,

Unknown USB device (request device descriptor failed)

in one's character

'The device has stopped because this device has reported a problem. (Code 43)

Request to USB device descriptor failed.'

It says.

+ Drivers are up to date with the latest updates.

How can I use the pad on my PC?

Due to the error/failure the controller comes up as

"Unknown USB DEvice (DEvice DEscriptor Request Failed)"

I have uninstalled this maybe 100 times. And repugged in the controller and rebooted and done all of that every time.

Windows has stopped this device because it has reported problems. (Code 43)