Windows 11 - HID Compliant Controller: Critical

Hi Dave C2022,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello Dave C2022,

May we ask if you have connected the controller wirelessly and if you also have access to another PC to test the issue?

Also, since you were using this on an iPad or Android device you would not see any time of HID compliant. It sounds like maybe the controller is no longer holding a charge or working properly when unplugged from a device. Also, how old is this controller and are they within warranty? Maybe it's time for a repair or replacement.

We are looking forward to your response.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Dave C2022,

Happy New Year!

We appreciate for your time.



We will investigate more on this issue and get back to you as soon as we resolution.

Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi Dave C2022,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience and we are here to help. As per description, Xbox One wireless controller showing irregularities. New batteries drained within an hour, and you lose rumble/vibration. Let us work on this together to resolve the problem.

To understand it better, we would like to ask more details about it.

1. When did the problem start?
   
2. Any changes made recently that might cause the issue?
   
3. Is it now expose to heat or in higher temperature environment?
   
4. Do you mind Check excessive settings with 3rd party drivers?
   

Normal possible causes of the issue are the following.

Exposure to heat

Using cheap, rechargeable AA batteries

Excessive settings with 3rd party drivers

We found article here that may give more tips and ideas on how to properly handle Xbox Controllers.

• Using batteries in your Xbox Wireless Controller | Xbox Support
  

For your other concern about rumble/vibration, you may refer to this article also.

• Change controller vibration on Xbox, cloud gaming, and Windows devices | Xbox Support
  

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Problem only started since I got this new laptop 2 weeks ago. Previously only was connected to ipad or android device and never showed this setting.

No changes to controller (heat, dropping etc).

Only use duracell batteries, not rechargeable.

No 3rd party controller drivers.

I have finally been able to get a usb cable and update my controller however this has not changed the critical status.

Controller works fine now with is plugged in via usb as it does not show the that HID status at all but if I unplug and put in brand new batteries, it goes back to showing as critical and no battery power...