Windows 11 Dolby Atmos app with Xbox Controller 3.5mm headphones stuttering in games only

Reinstalling the Dolby Atmos app fixed the issue.

Thanks.

Hello rohitorange,

Thank you for your contribution to the Microsoft community. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

Thank you for reaching out to Microsoft customer support. I understand that you are experiencing audio stuttering while playing visually demanding games on Windows 11 with Dolby Atmos enabled for headphones.



Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-May I know what was the last changes/updates you made on your end before the issue occurred?
-Are you getting any error message?

-What specific troubleshooting steps have you done?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:



•Update your Xbox controller firmware to the latest version
You can do this by connecting your controller to your PC via USB cable and using the Xbox Accessories app to check for updates.



•Check your audio settings in Windows 11
Go to Settings > System > Sound > Device properties > Additional device properties. Under the Spatial sound tab, make sure that Dolby Atmos for headphones is selected.



•Try disabling Dolby Atmos for headphones and see if the audio stuttering issue persists. If it does not, then the issue may be related to the Dolby Atmos app.



4. If the issue persists, try using a different headset or headphones to see if the issue is with the headset itself.



5. Check your graphics card drivers and make sure they are up to date. Outdated drivers can cause audio stuttering in visually demanding games.

To update your graphics card, you can follow the steps below:

1. Open the Device Manager on your Windows computer.
   
2. Expand the Display adapters section.
   
3. Right-click on your graphics card and select Update driver.
   
4. Choose Search automatically for updated driver software.
   
5. Follow the on-screen instructions to complete the installation process.
   

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

Reinstalling the Dolby Atmos app fixed the issue.

Thanks.

Dolby Atmos requires a significant amount of processing power compared to previous formats, as it is constantly computing the location of sounds in 3D space

What is your specs? Which games?

Check that you have fresh batteries in the controller, as the controller turns off some features when the batteries get low to conserve battery power like rumble and headphone sound.

Also, can you go to the Settings under Display & Sound and check the settings there. If you have set the headset audio to "Dolby Atmos for Headphones", be aware that you need to have PURCHASED the Dolby Atmos for Headphones app.

If you simply downloaded the Dolby Atmos app for free, you only get a 14 day trial of Dolby Atmos for Headphones. After 14 days, Dolby Atmos for Headphones stops working.

You can switch to "Windows Sonic for Headphones" to get the same spatial surround sound effect "for free".