Windows 11 BDOP Bluescreen

Hello, Mattheux76

Welcome to Microsoft Community.

Based on the files you provided, it seems that you are facing multiple issues related to memory management (hardware_ram), network data usage monitoring (ndu.sys), and system kernel drivers (win32kbase.sys and ntkrnlmp.exe). These issues could be caused by hardware, software, or driver problems. Here are some possible solutions for the BSOD errors you’re experiencing:



Ndu.sys: This file is the Windows Network Data Usage Monitoring Driver file. The BSOD error could be due to outdated or corrupted network card drivers. You can visit the manufacturer's official website and update your drivers manually via the Device Manager, or replace the ndu.sys file in the C:\Windows\System32\drivers folder with the one from the same folder on another properly working computer. You can also switch your internet connection mode from wireless to wired, or vice versa, to see if the BSOD errors are related to your network adapter.



hardware_ram: This error could be due to a memory management issue. You could try running a memory test. If the issue persists, it might be a physical hardware issue, and you may need to try using different memory sticks.



win32kbase.sys and ntkrnlmp.exe: This file is a Windows operating system Base Win32 Kernel Driver file. The BSOD error could be due to corrupted system files. You can try running the System File Checker (SFC): How to use System File Checker in Windows - Microsoft Support

If you need more help, let me know the model of your device, and what you've done, so that I can assist you further.

Yuhao Li

Microsoft Community Technical Support

Does that mean replace the RAM, or something else?

Yes, either RAM or other components. If you don't know which part should be replaced, take your computer for repair.

I updated the graphics card driver, which is a NVIDIA GeForce RTX 3060 Ti. I also updated the chipset driver, which is a AMD Ryzen 7 7700X 8-Core Processor. I got the error again this morning. Here is the dropbox for that:

https://www.dropbox.com/scl/fi/bqzj...8-01.dmp?rlkey=u3721je53onlqnqqq4iu5ruyw&dl=0

As for other items:

MediaTek WiFi 6 MT792

Asus B650-Plus WiFI

Razer Naga X

Razer Ornata V3

Samsung SSD 980 Pro 2TB

Windows 11

Office 2021

I am going through now with updating other drivers with MyAsus

I have updated all drivers. I ran the memory test and it said there were hardware problems right off the bat in the first sweep. Does that mean replace the RAM, or something else?

Were you playing EverQuest? The dump file says eqgame.exe triggers the crash this time. This is a file that belongs to EverQuest. Last time you encountered a blue screen, was it also while playing this game?