Windows 10 Xbox App loads black screen, then closes

Hello LastQuestion,

Thank you so much for your reply and for trying the troubleshooting steps I provided above!

It seems like we are doing progress on this one. Error 0x80310000 is a BitLocker Drive Encryption error that occurs when the drive is locked. To fix this error, you need to turn off your device encryption if you have it turned on. After deactivating device encryption, make sure you reboot your device. You can also open a command line using this way: right click c:windowssystem32cmd.exe and select "run as administrator". Then, launch manage-bde -status c:.

I hope this helps! Let me know if you have any other questions or concerns.

YanYannn
Microsoft Community Moderator

Hi YanYann,

The only drives that have bitlocker encryption are external drives I periodically plug in to backup.

I unplugged the external HDD I had plugged in that uses bitlocker.
Logged onto XboxAppTest profile.
error code gone. presented with popup:
"Gaming Services Required"
"Install Gaming Services"
downloaded services. Get UAC prompt to enter adminstrator acc password. Enter password.
"There has been an error, see details".
details:
"Something Unexpected Happened"
"Code: 0x80073D25"
Go back to main adminstrator account, fully sign out.
sign back into XboxAppText acc.
Gaming Services installs fine.
"Launching the Xbox App"
"Updating 100%"
Pulsating Xbox logo and black screen.
No change after 5 minutes.
Close program, restart.
launches to Black screen with static Xbox logo, and then closes.
Reboot PC. Log into XboxAppTest profile, Try to start Xbox app, launches to black screen with static logo, then closes.

Hello LastQuestion,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix your Xbox App on your Windows 10 PC. Just a reminder, we are not able to double check your account here manually since we do not have the option to. No worries, we do have some troubleshooting steps here that we may use for the issue.

I also appreciate you for trying all the troubleshooting steps that is provided on the thread you checked before.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-May I know the exact troubleshooting steps you tried on your end?
- Is everything completely working before?
-Are you getting any error message?
- What is your Windows version and edition?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:

Let us try creating a new user profile on your Windows 10.

Select Start > Settings > Accounts and then select Family & other users. (In some versions of Windows you'll see Other users.)

1. Next to Add other user, select Add account.
   
2. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
   
3. Enter a user name, password, or password hint—or choose security questions—and then select Next.
   

If the steps I provided above doesn't work, try running the app troubleshooter. To do this, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Store apps > Run the troubleshooter.



I hope this helps! Let me know if you have any other questions or concerns.

YanYannn
Microsoft Community Moderator

Hello LastQuestion,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

Hello LastQuestion,

Thank you so much for your reply and for trying the troubleshooting steps I provided above!

It seems like we have done all the possible troubleshooting steps here and nothing worked on your end. I believe that it is the time to consider contacting our Xbox live support since they have a better view than us and they will be able to provide you with the best troubleshooting steps available and possibly escalate this case.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

YanYannn
Microsoft Community Moderator