Windows 10 Xbox app asking for pin on login that doesn't exist

Hi, thank you for the advice but it specifically is not asking for an Xbox pin, and will not let me enter more than four digits when prompted for my non-existent pin. Whenever it says my pin is incorrect, it explicitly tells me to change my pin through Windows Hello. Everything that is going on here is all on Windows computers. No consoles are involved. I can't get a screenshot at the moment as the computer that's been having the error is currently in use and I cannot get access to it, I will edit this post or reply to it with a screenshot when I am able to get to it. A quick rundown of the situation is as follows:

There are two computers upstairs, one with Gamepass Ultimate, one without

We are trying to put the Gamepass Ultimate account onto the computer that does not have it.

When trying to sign in, the Xbox PC app asks for a Windows Hello Pin that does not exist

There is no possible way to bypass this pin, and no pins work, as no pin exists.

We try logging a different account onto the computer, it asks for another pin that does not exist.

App thinks its a dictionary attack and locks us out of the Xbox PC app

We just want to get my account onto a new computer, that's all we want, but it's asking for login info that doesn't exist

Hi, thanks for the reply.

In fact, it does not ask for the "Windows Hello PIN". It does, if it works. As explained above, I used to delete 1 Account in the Windows Settings, closed the XBOX App, then restartet it and then tried to login to a new Account, sometimes it worked then and asked for the PIN. But currently, doesnt matter what I try, it just kicks me back tot he "enter the password" screen as seen in the Screenshots, without asking for anything else nor the PIN.

So, I figured it out ...

When logging in to the XBox app on the family laptop, it did the following:

Asked for MY XBox/Microsoft login (not associated with laptop)

Asked for MY password (not associated with laptop)

Asked for PIN (which I assumed was MY PIN, since it's MY account)

On a whim, we tried using my child's PIN who was logged into Windows on the Laptop.

It worked.

IMHO, this is a horrible system. Why would an app ask for login information multiple times for 1 person associated with an APP, but have the last item needed be the login info for a 1 person associated with a OS, and then NOT tell you what it's actually asking for? Who in their right mind would assume that after TWO prompts for info that it would be a THIRD prompt for somebody ELSE?

Ridiculous.

Thank you, Lucas, for trying to help.

When it asks for a pin is this because it is trying to set up "Windows Hello"? If so I have this issue where logging into my work device with the Xbox App it tries to setup Windows Hello and askes for my PIN which is rejected despite it being correct.
The irony is my work device doesn't support windows hello. So far been unable to get it working

Hi Josef, I'm using Windows 10 and I am able to sign in using that link. I tried logging in with every alias but every time it either says the profile doesn't exist and if I click any of the provided options from there it says it does exist and breaks if I try proceed from there. Once I exit out of the new broken window it says something went wrong with the login process.

When I use a username, it successfully recognises the account and asks for a one time password that when input returns an error saying I'm not connected to the internet and it continues to say I'm not connected to the internet for every subsequent login attempt.

Logging in via a browser has worked every time with all aliases with no issues, I am also able to log into microsoft apps on my phone like the xbox app or on my xbox, its just on my laptop that it doesn't work