Windows 10 Xbox app asking for pin on login that doesn't exist

Discus and support Windows 10 Xbox app asking for pin on login that doesn't exist in XBoX on Windows to solve the problem; Hello! Recently I have tried to log into the new Windows 10 Xbox app on a friend's computer (since my computer doesn't meet the requirements for... Discussion in 'XBoX on Windows' started by Tsredsfan, Sep 7, 2020.

  1. Tsredsfan
    Tsredsfan Guest

    Windows 10 Xbox app asking for pin on login that doesn't exist


    Hello!

    Recently I have tried to log into the new Windows 10 Xbox app on a friend's computer (since my computer doesn't meet the requirements for certain games) and I have been unable to.

    In short whenever I tried to log in on their computer it asks for a Windows Hello pin despite not having one attached to my account at that time. When I inserted my old pin, it said that it was incorrect. I have tried both removing and changing the pin only
    for it to still ask for the non-existent pin. I have also tried reinstalling the Xbox app, removing and then re-adding the account from their pc, and yet it still asks for the same pin.

    Is there anything else I can do, either on the Xbox app or through my account, that I can do to remedy the situation? (Note: I have no issues logging in anywhere else (including the Xbox app on my computer) regardless of if it asks for a pin or not.)

    :)
     
    Tsredsfan, Sep 7, 2020
    #1
  2. Codi Lambert Win User

    Xbox PC app requires Windows Hello Pin despite Windows Hello being disabled on all devices

    Hi, thank you for the advice but it specifically is not asking for an Xbox pin, and will not let me enter more than four digits when prompted for my non-existent pin. Whenever it says my pin is incorrect, it explicitly tells me to change my pin through Windows Hello. Everything that is going on here is all on Windows computers. No consoles are involved. I can't get a screenshot at the moment as the computer that's been having the error is currently in use and I cannot get access to it, I will edit this post or reply to it with a screenshot when I am able to get to it. A quick rundown of the situation is as follows:

    There are two computers upstairs, one with Gamepass Ultimate, one without

    We are trying to put the Gamepass Ultimate account onto the computer that does not have it.

    When trying to sign in, the Xbox PC app asks for a Windows Hello Pin that does not exist

    There is no possible way to bypass this pin, and no pins work, as no pin exists.

    We try logging a different account onto the computer, it asks for another pin that does not exist.

    App thinks its a dictionary attack and locks us out of the Xbox PC app

    We just want to get my account onto a new computer, that's all we want, but it's asking for login info that doesn't exist
  3. hitlaa Win User

    Cant sign in into Xbox App

    Hi, thanks for the reply.

    In fact, it does not ask for the "Windows Hello PIN". It does, if it works. As explained above, I used to delete 1 Account in the Windows Settings, closed the XBOX App, then restartet it and then tried to login to a new Account, sometimes it worked then and asked for the PIN. But currently, doesnt matter what I try, it just kicks me back tot he "enter the password" screen as seen in the Screenshots, without asking for anything else nor the PIN.
  4. Brice42 Win User

    Cannot log in to xbox/microsoft acct from another device

    So, I figured it out ...

    When logging in to the XBox app on the family laptop, it did the following:

    Asked for MY XBox/Microsoft login (not associated with laptop)

    Asked for MY password (not associated with laptop)

    Asked for PIN (which I assumed was MY PIN, since it's MY account)

    On a whim, we tried using my child's PIN who was logged into Windows on the Laptop.

    It worked.

    IMHO, this is a horrible system. Why would an app ask for login information multiple times for 1 person associated with an APP, but have the last item needed be the login info for a 1 person associated with a OS, and then NOT tell you what it's actually asking for? Who in their right mind would assume that after TWO prompts for info that it would be a THIRD prompt for somebody ELSE?

    Ridiculous.

    Thank you, Lucas, for trying to help.
  5. Edocsil 2020 Win User

    Cross platform gaming

    When it asks for a pin is this because it is trying to set up "Windows Hello"? If so I have this issue where logging into my work device with the Xbox App it tries to setup Windows Hello and askes for my PIN which is rejected despite it being correct.
    The irony is my work device doesn't support windows hello. So far been unable to get it working
  6. Calvin Dantis Win User

    Can't login to my microsoft account through microsoft apps

    Hi Josef, I'm using Windows 10 and I am able to sign in using that link. I tried logging in with every alias but every time it either says the profile doesn't exist and if I click any of the provided options from there it says it does exist and breaks if I try proceed from there. Once I exit out of the new broken window it says something went wrong with the login process.

    When I use a username, it successfully recognises the account and asks for a one time password that when input returns an error saying I'm not connected to the internet and it continues to say I'm not connected to the internet for every subsequent login attempt.

    Logging in via a browser has worked every time with all aliases with no issues, I am also able to log into microsoft apps on my phone like the xbox app or on my xbox, its just on my laptop that it doesn't work
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Windows 10 Xbox app asking for pin on login that doesn't exist

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