Windows 10 recognizes but cannot read input from dualshock 2 game controller connected via USB

Ryan Gehrlein · Dec 29, 2023

Context

I have two dualshock 2 game controllers that I connect to my system using DS2/USB adapters. I have used one of these controllers for a while with no issues. Recently, the controller broke due to a hardware issue (button broke). I am not able to fix it at the moment, and so I want to switch to my other identical dualshock 2 game controller in the meantime.

The Problem

I was able to get this new controller working after uninstalling the previous controller from my system through the Device Manager. I used it for a couple of days, when one day the controller suddenly stopped working. What I found after a lot of testing is that my system is able to recognize this controller exactly as it had recognized the previous controller. However, it just fails to read any input, no matter what I try. I want to allow my system to read inputs from this controller properly.

Troubleshooting

I have tested this controller with a separate Playstation 2 console and it works fine there, so the controller itself has no issues sending input.

I have tested my DS2/USB adapters using the previous broken controller and found that it works with no issue, so the adapters have no issues sending input.

The device appears in the Device Manager, and is recognized by every single game I have tried testing it with as well as this gamepad testing website https://hardwaretester.com/gamepad.

In the device manager, no problems are visible (status says "This device is working properly.").

In Windows game controller settings, testing the inputs there yields no results.

Windows Troubleshooter doesn't help.

Many system restarts and device restarts have not helped.

I use a set of third-party drivers that are part of DsHidMini. All of the issues I've described happen either with these drivers installed or with them completely removed from my system (with various system restarts). My previous controller also worked with or without these drivers.

I have used the System File Checker to repair corrupted drivers and files

I have uninstalled and reinstalled the USB root hub drivers

Signs point to the controller being the issue, but I can't see how that could be seeing as the controller works fine on a separate console. I am wondering whether the fact that these two controllers are identical could be part of the issue.

Any help in troubleshooting further would be appreciated I will include screenshots of various device properties, as well as screenshots of errors that may be related to this.

:)

Tomm_A

Hello Ryan Gehrlein,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for your understanding.

Respectfully,

Tomm_A

Hello Ryan Gehrlein,

Greetings!

Thank you for posting in Microsoft Community.

It seems that you are having issue with the similar controller connected in your device after replacing the damaged controller. Let us check and see on what we can do to help resolve your concern in a timely manner.

It is possible that the new controller is not compatible or needs to install the updated driver from the manufacturer's support website of your controller. Let us check it though by providing the necessary steps on how to reach them.

Before we proceed any further, we would like to ask few questions to help us isolate the issue further.

1. Can you tell us the make and model of the controller that is not working?

2. Have you reach out to the manufacturer's support site of your controller to check for available driver updates of your controller?

3. Have you tried different controller other than the controller that is having an issue to check if that specific controller is a problem?

For the meantime, we recommend contacting the manufacturer of your controller to check if there is available driver updates so we can install it in your device or you may visit the manufacturer's support website to check .

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Jhonkito

Hi Ryan, my name is Jhon, and will be a pleasure help you

I'll ask you a question before, have you already tried the driver on another PC and the same thing happens to you?

Best regards
Jhon

Ryan Gehrlein

Thanks for looking into the issue for me. Let's release the question and see if someone else knows more.

Jhonkito

Hello again

It's a shame that I was searching a lot for the error to solve your problem and I didn't find anything that could help you, I don't have solutions for this type of problem, at this point we can do two things.

1. I release your question and let a more qualified expert than me take your question and try to solve it.

2. I help you go to support so that their experts can guide you in a pleasant way to your problem and you can solve it.

Which one do you choose?

Windows 10 recognizes but cannot read input from dualshock 2 game controller connected via USB