Will not open the new collections to buy new puzzles?

My last response was that the collection reappeared. I completed a puzzle in the collection last night, which unlocked a new puzzle within the collection. Tonight, I decided to begin a new puzzle in that same collection, but it has completely disappeared again!

Annoyed!

Yep. Now mid-October. Always crashed when I finished a puzzle and then tried to open a new one; I had to re-open the program every time I wanted to do the next puzzle. I have bought a dozen or so new collections since I started Jigsaw (with upgrade to Windows
10), but now I have the same problem others mention, namely that my account has been charged, but the collections will not download. After clicking the "Download" button, the square picture for the puzzle says, "Downloading..." but nothing happens --download
indicator bar never gets any color (I've waited as much as an hour). I've been trying for a couple of weeks now to get the two collections I most recently purchased. I've done Windows updates, program restarts, PC restarts, and driver updates.

Same here. I've downloaded a puzzle collection and nothing, took my coins though. It's impossible for me to open the daily challenges.

I have the same issue, all the collections I purchased now say I have to rebuy them

Don't do it, if you re-buy a puzzle, when you open it, it will show that you already completed it. It seems the system retained that info.

I reset the game as StellateEight85 suggested. I don't recommend anyone else trying this and here is why:

The good news (if you can call it that):

*The game was working and not freezing...for one day. I opened the game to play today and it was freezing up. Again. No one should have to reset their game on a daily basis to be able to play it, or endure the following:

The bad news:

*All of the puzzle collections I had downloaded (and completed) went back into the collections that you can browse before "purchasing." Meaning each collection I previously downloaded needs to be downloaded again.

*After downloading a few collections they show that I have completed them, but my gold bars do not reflect those completions.

*Before resetting the game my gold bars were above 300,000. Now the gold bars are MINUS 120,000....so forget "buying" new collections.

If you reset a game, shouldn't it be just that? Everything back to how it was before you ever played it?

I came back to play Jigsaw today with the hopes that the game would be fixed.

Ha.

Fool me once......