Will my hacked account’s progress be recovered? Microsoft is saying they can’t do anything...

Discus and support Will my hacked account’s progress be recovered? Microsoft is saying they can’t do anything... in XBoX Accessibility to solve the problem; After clicking on a bad link, someone took control of my entire Microsoft account. They deleted my email and phone number from the account after adding... Discussion in 'XBoX Accessibility' started by conner gregory, Jul 7, 2023.

  1. conner gregory
    conner gregory Guest

    Will my hacked account’s progress be recovered? Microsoft is saying they can’t do anything...


    After clicking on a bad link, someone took control of my entire Microsoft account. They deleted my email and phone number from the account after adding their own, preventing me from recovering the account myself.

    For 5 days straight I’ve spent hours trying to retrieve my account. I am starting to believe I will never again see my work. I got an email saying,

    “Account security is a top priority at Microsoft, and we have a team dedicated to investigating and validating fraudulent activity. The account and billing activity associated with your Microsoft account was thoroughly reviewed by our fraud team, and I can confirm there was unauthorized access to your account. Unfortunately, during the investigation process, we found that your security information has been changed.



    Unfortunately, when security features are updated on an account, we are unable to assist with an account recovery as these types of updates and/or removal are completely out of control of customer service. We are unable to make any changes to the security information on the account due to security protocols set up and the acceptance of the Microsoft Services Agreement when the account was created.



    The only option we have is to permanently suspend this account to prevent any further use. At this time, I have successfully suspended this account, and this will remain on indefinitely.”

    I asked if the acc progress could be transferred to my new acc. I was told no. Is this really it? A decade of work and plus the accounts that I’ve paid for are unrecoverable?

    :)
     
    conner gregory, Jul 7, 2023
    #1
  2. Janet_C Win User

    Will my hacked account’s progress be recovered? Microsoft is saying they can’t do anything about it.

    Hello!

    I'm a Independent Advisor. I will be glad to help you.

    If Microsoft's own support communicated this to you, unfortunately it is a definite thing, when someone manages to have complete access to your account and makes the modification of all the data it is practically impossible to recover the account or the licenses and the content that was in it.

    If you were told that it is suspended, the last thing you could try is to send an unblocking request using the following form:

    https://www.microsoft.com/concern/accountreinst...

    Remember that this is a public forum and that those of us who participate in it are common players, I am not part of Microsoft support nor can I enter the system, the only thing I can do is provide you with information that might help you.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.
  3. allisonnanderson Win User

    Need Microsoft Support assistance with Minecraft game

    Yes. They said they were unable to do anything else because they can’t recover a closed account.
  4. HunterTharp Win User

    Xbox support

    sorry for the delay I did not see the email that there was a response I have tried both of the troubleshooting steps both did not work My account was hacked and someone had used my last switch I don’t know why you guys can’t give me a switch if someone had hacked into my account my Microsoft account and you guys cant do anything that is stupid
  5. Georges C. Win User

    Transferring account contents

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello DominicGiebner1, After your Microsoft account was hacked, did you do the account recovery process via the form below and Microsoft successfully recovered your account?

    Recover your account

    https://account.live.com/acsr

    How to recover a hacked or compromised Microsoft account

    https://support.microsoft.com/en-us/account-bil...
  6. DaltonByrd1 Win User

    Haven’t received approved refund from 12/29/2021

    My bank can’t do anything because they haven’t received anything from Microsoft on my account.
Thema:

Will my hacked account’s progress be recovered? Microsoft is saying they can’t do anything...

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