Will my customised Elite Series 2 be repaired or replaced?

Discus and support Will my customised Elite Series 2 be repaired or replaced? in XBoX on Consoles to solve the problem; I was gifted a customised Elite Series 2 controller, including my gamertag printed on it. After 2 months of use the right thumbstick has started... Discussion in 'XBoX on Consoles' started by JonMarchant, Mar 22, 2023.

  1. JonMarchant
    JonMarchant Guest

    Will my customised Elite Series 2 be repaired or replaced?


    I was gifted a customised Elite Series 2 controller, including my gamertag printed on it.

    After 2 months of use the right thumbstick has started drifting, so I want it repaired.

    However, most of the wording provided on this process says the unit may be replaced with a refurbished one.

    How is this possible with a custom controller? With they simply provide refurbished internals and add the custom coloured case / triggers etc to it?

    :)
     
    JonMarchant, Mar 22, 2023
    #1
  2. Rostom L Win User

    Will my customised Elite Series 2 be repaired or replaced?

    I understand. But still some products especially if used already may not be eligible for a return/refund but a replacement.

    No worries, the Xbox Support team should be able to answer your queries or give you other options since it will be up to them if they grant any of your request.

    Try to use the link above again, click Contact us > Subscription & billing > I don't recognize a charge > Describe your issue > next > See contact options > Chat online.

    Let me know if it will work.
  3. JonMarchant Win User

    Will my customised Elite Series 2 be repaired or replaced?

    Where in the FAQ does it say that they cannot be returned and replaced or refunded if there is a fault?
    It only says so if I don't like the design.

    The warranty update for these controllers (which is directly related to the issue I am experiencing) does not state returns are not available either.

    The contact us pages are complete trash. I just get sent through the support chat bots which can't answer my question.
  4. JonMarchant Win User

    Will my customised Elite Series 2 be repaired or replaced?

    Then how do I request a refund?
  5. Rostom L Win User

    Will my customised Elite Series 2 be repaired or replaced?

  6. Rostom L Win User

    Will my customised Elite Series 2 be repaired or replaced?

    Hi JonMarchant!

    For accessories or controllers, there's actually no repair procedure for that but replacement. I am afraid you won't be able to receive the same design as the one you currently have. You may check your replacement options through https://support.xbox.com/help/hardware-network/...
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Will my customised Elite Series 2 be repaired or replaced?

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