Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?

Kc Barnett · Feb 22, 2024

So I sent my Xbox in for a crashing issue for Microsoft to repair it since its still under warranty but unfortunately it was damaged slightly in shipping so they sent it back. I fixed the main damage which was the side of the console bent outward so I just snapped it back into place. But there's a piece of plastic that chipped off one of the top corners that cant be fixed. Will Microsoft not be able to service my crashing issue if that's there? I understand that physical damage isn't covered by warranty but that's not why I sent the console in so I'm confused as to why they sent it back. The console still functions perfectly so its not like it was damaged to where it doesn't turn on.

:)

Kc Barnett

I know but what I'm saying is I sent it in for a crashing issue. But they sent the console back to me without repairing it because it had physical damage. So i don't wanna send it in again just for them to send it back because of the very minor damage it still has.

Rodrigo Oliver

In this case, it is better to contact support.

I kindly ask you to speak with the Microsoft Staff.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback or try the Virtual Agent.

https://support.microsoft.com/home/contact

To use the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

Rodrigo Oliver

Hello Kc,

If it is saying it's still under warranty, you can request a repair service again,

Kc Barnett

The device is still in warranty on that page. the only damage on the console is a small chip on one of the top corners. I understand that physical damage isnt covered by warranty but I sent it in for a crashing issue. So they wont service a in warranty repair if the console has physical damage?

Rodrigo Oliver

Hi Kc, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am truly sorry to hear that.

If they sent it back due to the damage, chances are they still won't service it via the warranty.

But, it can still be serviced as an out of warranty device.

When you check your devices page, is the warranty still active?

https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

If your device is out of warranty, you can check the costs here:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps.

Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?