Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?

Discus and support Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it? in XBoX on Windows to solve the problem; So I sent my Xbox in for a crashing issue for Microsoft to repair it since its still under warranty but unfortunately it was damaged slightly in... Discussion in 'XBoX on Windows' started by Kc Barnett, Feb 22, 2024.

  1. Kc Barnett
    Kc Barnett Guest

    Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?


    So I sent my Xbox in for a crashing issue for Microsoft to repair it since its still under warranty but unfortunately it was damaged slightly in shipping so they sent it back. I fixed the main damage which was the side of the console bent outward so I just snapped it back into place. But there's a piece of plastic that chipped off one of the top corners that cant be fixed. Will Microsoft not be able to service my crashing issue if that's there? I understand that physical damage isn't covered by warranty but that's not why I sent the console in so I'm confused as to why they sent it back. The console still functions perfectly so its not like it was damaged to where it doesn't turn on.

    :)
     
    Kc Barnett, Feb 22, 2024
    #1
  2. Kc Barnett Win User

    Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?

    I know but what I'm saying is I sent it in for a crashing issue. But they sent the console back to me without repairing it because it had physical damage. So i don't wanna send it in again just for them to send it back because of the very minor damage it still has.
  3. Rodrigo Oliver Win User

    Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?

  4. Rodrigo Oliver Win User

    Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?

    Hello Kc,

    If it is saying it's still under warranty, you can request a repair service again,
  5. Kc Barnett Win User

    Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?

    The device is still in warranty on that page. the only damage on the console is a small chip on one of the top corners. I understand that physical damage isnt covered by warranty but I sent it in for a crashing issue. So they wont service a in warranty repair if the console has physical damage?
  6. Rodrigo Oliver Win User

    Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?

    Hi Kc, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am truly sorry to hear that.

    If they sent it back due to the damage, chances are they still won't service it via the warranty.

    But, it can still be serviced as an out of warranty device.

    When you check your devices page, is the warranty still active?

    https://account.microsoft.com/devices/select-device-for-repair

    You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

    If your device is out of warranty, you can check the costs here:

    https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

    I hope this helps.
Thema:

Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it?

Loading...
  1. Will Microsoft not be able to service my Xbox if there's very minor psychical damage on it? - Similar Threads - Microsoft able service

  2. I'm not able to log into my Minecraft account after recovering a hacked Microsoft account...

    in XBoX Games and Apps
    I'm not able to log into my Minecraft account after recovering a hacked Microsoft account...: So last month my phone broke and i wanted to transfer my authenticator app but turns out Microsoft told me that my account was on hold for 30 days for security information being changed but 2 days...
  3. Not being able to access my Microsoft account with Email or phone

    in XBoX Accessibility
    Not being able to access my Microsoft account with Email or phone: I was recently hacked at night, around 2:00 a.m. When I woke up, I saw an email stating that my security details and password had been changed. I am devastated that I can't access that account...
  4. i have a different Microsoft account that was hacked and I have not been able to recover...

    in XBoX Accessibility
    i have a different Microsoft account that was hacked and I have not been able to recover...: I have had a hotmail account since I was a kid. that account is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. I made it with a random name because my mom convinced me that...
  5. Am I able to send XBox to Microsoft after a shop has failed to fix it?

    in XBoX on Consoles
    Am I able to send XBox to Microsoft after a shop has failed to fix it?: My son’s Xbox had an issue with the disc reader so we took it to a local repair shop. They were unable to fix it so we took it back and then found it didn’t work at all… it says Update required...
  6. Why am I not able to log in-to 3rd party Minecraft clients due to microsoft account DOB...

    in XBoX Accessibility
    Why am I not able to log in-to 3rd party Minecraft clients due to microsoft account DOB...: I'm experiencing an issue where my Microsoft account is being flagged as underage when logging into third-party Minecraft clients (e.g., MultiMC, Lunar Client), despite my date of birth exceeding...
  7. i have two microsoft accounts under one gmail and im not able to access the one with...

    in XBoX Accessibility
    i have two microsoft accounts under one gmail and im not able to access the one with...: i had a microsoft account and when i tried to log in to it it said the account didnt exist and it made me create a new account and doesnt work when i log in and all my data my purchases my rewards...
  8. My Microsoft account is over the age to be able to play PEGI 18 games, and I'm not in a...

    in XBoX Games and Apps
    My Microsoft account is over the age to be able to play PEGI 18 games, and I'm not in a...: Hi, I have been trying to launch GTA V legacy edition for the past couple of days, and it has always come up with an "ask for permission" tab from Microsoft Family Safety. We have changed to age...
  9. Not able to login to microsoft on Minecraft: xbox saying I'm not connected.

    in XBoX Games and Apps
    Not able to login to microsoft on Minecraft: xbox saying I'm not connected.: I wanted to play Bedrock edition, and it told me to start the new launcher for minecraft. I have tried numerous ways of logging in succesfully into my microsoft account, through the xbox app. The...
  10. How do I authenticate into Microsoft services to be able to join a realm on Minecraft on...

    in XBoX Games and Apps
    How do I authenticate into Microsoft services to be able to join a realm on Minecraft on...: I’m on Minecraft on my ps5 trying to join a realm but a screen pops up that says I have to verify or authenticate with Minecraft services 0c7d689a-0bbc-48b8-9a51-f15af63e6eaa