Wifi stopped suddenly on xbox series X. HELP!

RachelM2005 · Aug 27, 2023

Was playing GTA V n suddenly my wifi cuts out in the middle of the game. After trying to reconnect n talking to my net provider who did net tests I still have no wifi connection. Tried resetting my caches n factory resetting my box, which I only lost my 3 other accounts, n nothings worked still tells me:

"Hardware problem. Not connected. Your network isn't set up."

Tried my mobile hotspot and it connects fine, but I can't use up my data just so I can play my xbox with my friends. Someone help me please? My xbox isn't even a year old n been without internet for almost a week now.

:)

RachelM2005

I've reset everything from the router, modem n wifi extension n still not working.

Francia J.

Hi RachelM2005!

Kindly try performing an extended powercycle and reset your network hardware by following the steps below:

"1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

RachelM2005

UPDATE: After calling Microsoft office to see what was going on and if they could repair it, the hardware in my xbox gave out and have to send it in for repairs. Had a headache with allstate insurance to get it registered, but hoping in 2 or 3 days I can finally get it fixed and be able to enjoy my games again.

Djouada Fares

I play on xbox series x the games that i mentioned works perfectly fine but suddenly at a certain point the controller stops working so im obliged to remove the battery from my controller and leave the game and i still can't find a solution

XBF Crystal P

Hi there Jezza,

Thanks for reaching out here in Xbox Forums. Thanks for letting us know about the issue and how you resolved it. I would like to kindly remind you of the

Xbox Forum Guidelines.

3) Please do not be rude and do not insult, berate, or comment upon anything personal to do with Admins, the MVP's, Mods or any other person who happens to post on this forum. If you think someone is wrong it may
be because they are new, don't jump on them. Please be tactful and be civil.

We'll be locking the thread. If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you and have a great day.

Wifi stopped suddenly on xbox series X. HELP!