WiFi speeds are horrible when gaming but great for everything else on my new PC

Hello Zach Hamed,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are experiencing slow speed in loading game through Xbox app. Let us check and see on what we can do to help resolve your concern in a timely manner.

Here are the troubleshooting steps that we can perform to help resolve the issue.

1. Make sure Windows is up to date.

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• Select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. Update your Windows and device drivers

> For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

• AMD
  
• Official Drivers | NVIDIA
  
• Download Intel Drivers and Software
  

3. Make sure Xbox app is up to date

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there is any updates available for the Xbox app. If an update is available, select Update.
  

4. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

5. Uninstall and reinstall Gaming Services

• Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  
• In Windows PowerShell, type the following command and press Enter:
  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  
• In the same window, type the following command and press Enter:
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  
• Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  
• Restart your device and try to install the game again.
  

Additionally, we have also found a similar thread that describe slow download speeds on PC Xbox app, and we can try the solution provided by one of the community members which helped resolve the issue. Here are the solutions provided by sAp832: You can find the thread link here: Extremely Slow Download Speeds on PC Xbox App - Microsoft Community

• Open PowerShell as administrator.
  
• Enter this command -> netsh interface tcp show global.
  
• Find the "Receive Window Auto-Tuning Level" if it was set to disabled.
  
• To enable it, enter this command -> netsh int tcp set global autotuninglevel=normal
  
• You can enter the command at step 2 to validate that the Auto-tuning is set to "normal"
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Zach Hamed,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

The new version is horrible! The fixed some things but made everything else worse.

I have been using speed test for years ping 18 up load 2 mbs and 15 mbs average everything works great except my downloads from xbox live. Netflix fine downloads horrible

It's just strange how everything else in the house works-PS3, Ipad, Ipod, Laptop, PC, Kindle and even my old wireless xbox adapter from my older xbox so why would the internal wifi on the new xbox not connect?