Wifi keeps disconnecting for a second

Josh Hutch · Dec 10, 2023

I have a xbox one s and 2 days ago my wifi went out for a couple hours ever since then the xbox cant seem to get a stable connection it will connect to my wifi but a couple seconds later it will just disconnect for a second and then reconnect tells me the NAT type is moderate and UPnP not successful i’ve tried factory resetting, reset the router, updated the xbox tried about everything can anyone help?

:)

Yanyannnn

Hello Josh Hutch,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Yanyannnn

Hello Josh Hutch,

Thank you for your contribution to the Microsoft community. Just a reminder, we are not able to double check your account and device here manually for possible issue since we do not have the option to. No worries, we do have some troubleshooting steps here that we may use for the issue.

Here are some troubleshooting steps that you can try:

1. Move your Xbox One S closer to your router to ensure that it's within range.

2. Restart your router and modem by unplugging them for 30 seconds and then plugging them back in.

3. Check for any firmware updates for your router and install them if available.

4. Try changing the wireless channel on your router to see if that improves the connection.

5. If you're using a wireless extender, try connecting your Xbox One S directly to your router instead.

If you are experiencing a moderate NAT type and UPnP not successful error message, you can try the following solutions:

1. Reset the network settings on your Xbox Series X by going to "Settings," then "General," and then "Network Settings." From there, select "Reset Network Settings."
2. Use a wired connection instead of a wireless connection.
3. Update your router's firmware.
4. Turn on your router's UPnP setting.

I hope this helps! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

Abdullah Al-Khatem

I just tried to turn of the cellular and the wifi on my phone. Still keeps disconnecting and reconnecting randomly

a123456a

Same problem for me. Controllers keep disconnecting. It happens if other people use wifi for game or netflix. Wifi interferes with the controllers connection. Very bad. Next time a PlayStation!

jandoedle

Same problem for me. Controllers keep disconnecting. It happens if other people use wifi for game or netflix. Wifi interferes with the controllers connection. Very bad. Next time a PlayStation.

Wifi keeps disconnecting for a second