Wi-Fi not connecting. hardware issue

Hi there,

just to be sure try a full power cycle:

Please press and hold the power button on the console for at least 10 seconds until you hear the console powering down.

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Make sure the console is fully powered off for at least 30 seconds and then remove the power from the console and wait at least 1 minute.

Reconnect and see if it fixed anything

As far as I know there are no adapters available to connect in a different way to Wi-Fi, the only options you have is have the console repaired: https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced
or use a cable for your network connection

Let us know the results

Don't know is it WI-FI hardware isue or. I use RJ45 cable on my Xbox, don't use WI-FI on it. Better connection and speed.

At the back of your router there's a tiny hole you can press using a ball pen for 5 sec to factory reset it. Please note that after a factory reset, you will have to connect to your network using the default Wi-Fi SSID or name and Wi-Fi password indicated at the back of your router or manual.

Yes, Wi-Fi has to deal with software but it's a hardware just like bluetooth. A device won't be able to support Wi-Fi if there's no hardware for Wi-Fi or wireless connectivity or let's simply put it as a wireless card.

Hey r c takedown.

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This is definitely a Wi-Fi signal issue (your console isn't getting enough Wi-Fi signal to maintain a stable connection). The clear indicator of this is that connecting via ethernet cable doesn't give you any problems.

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To improve Wi-Fi signal, you'll need to do one (or both) of these things:

1. Move the console and/or network hardware to increase line of sight between your console and your Wi-Fi router..

2. Turn off other wireless devices to minimise Wi-Fi interference.

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If neither of those help (or if you're unable to move your console and/or network hardware), just stick with the wired connection. You'll have a more stable Xbox Live connection (particularly for streaming video and online multiplayer) if you connect via
ethernet cable anyway.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

If your console is not recognizing the Wi-Fi module, there may be a hardware issue with the console's Wi-Fi component or antenna. The Xbox 360S model was released with built-in Wi-Fi capability, so it should not require a separate Wi-Fi adapter to connect to wireless networks. Check to see if any cables or connections are loose or disconnected. Unplugging the power cable from the back of the console, waiting for 10-15 seconds, then plugging it back in and turning on the console. Check your router's settings to ensure that it is broadcasting the Wi-Fi signal and that the security settings are correct. If your console still cannot connect to Wi-Fi, you can try using an Ethernet cable to connect your console directly to your router.