why xbox support is so bad?

masterdasher87 · Jan 5, 2018

I am trying to add 12 months subscription to my existing subscription as it will expire after 2 days and getting an error

"PUR-ConversionBlockedCurrencyCountryMismatch 8+xFZ6AcNke2ocaL.27.11 2018/01/05 - 23:42:43 UTC"

I am not being able to get any solution for this. My country setup and everything is as it should be. I used the same setting to get the initial subscription. I tried calling the direct dial several times and after pressing the relevant number it said that
I was going to be transferred to someone and then things go silent. After 2/3 mins the call just get disconnected,

This level of support is totally not expected from a company like Microsoft.

:)

FearedNightmare · Jan 5, 2018

Why is Xbox support ignoring me...

The Enforcement team will only reply to questions based on suspensions and bans. Besides support there is nobody else to turn to.

Bazajaytee · Jan 5, 2018

Why is Xbox support ignoring me...

That post about achievements unlocking doesn't cover all solutions either.

When an achievement gets stuck (you will usually see that you have 100% completion but it doesn't unlock) simply log in to the same game with a 2nd profile and then back to the original profile (if you don't have a 2nd account simply make one for sorting
this issue out)

Destiny seems to have this problem more than most games and you have to load a Guardian in each profile before the achievement pops.

Internet Expert · Jan 11, 2018

Have you tried redeeming your code on your Xbox? You can alternatively redeem codes here: https://redeem.microsoft.com

You can also verify if the code has already been added to your account: Sign in to your Microsoft account

Since it looks like an error about regions, I'd double-check that your
personal info, billing address, and payment methods match your country, along with your

Xbox console's regional settings.

Getting in touch with Xbox Support would be best. If the phone is not working out, you can also try a private chat room with a support rep. Select your problem in the list, and
choose the chat option.

Jeremy Grey

Did you want to share your issue with me to see if I can help you?

The above support options are all that are available for customers, you have to use the chat bot to get to a real person.

Regards,

Daft Badger

Hello Devilmour! My name is Jeremy and I’m happy to help you with your question. This forum is run by fellow Microsoft product users that may have insight due to personal experience. I am a bit confused by your question however since within it you state you do not want to talk to someone like me. For Microsoft/xbox support, use the following links: support.xbox.com/contactus support.microsoft.com/contactus Regards,

No,these forums are run by Microsoft employees.They are used by other Microsoft product users.

InfinityOnH1gh

You know it's actually quite difficult to contact a human. When you use the chat bot, many issues are met with: Live chat is not available for this problem.

Top tip: Select "problem with payment" and you'll get right through. Then tell them your actual problem.

Jeremy Grey

Hello Devilmour! My name is Jeremy and I’m happy to help you with your question.

This forum is run by fellow Microsoft product users that may have insight due to personal experience.

I am a bit confused by your question however since within it you state you do not want to talk to someone like me.

For Microsoft/xbox support, use the following links:

support.xbox.com/contactus

support.microsoft.com/contactus

Regards,

Bjorn Torsten

See this screen shot nothing works at Xbox support yet they can buy Activision for. Billion dollars !

why xbox support is so bad?