Why Xbox deleted most of my captures even though I did not exceed the Xbox network storage...

The xbox network storage number keeps increasing every time I try to delete this capture. Its at -185% Not sure why this keeps going up and up when its not deleting anything

Thank you for your reply.

I want to clarify several moments:

1. I mainly capture images, so even with 14 MBs per capture I highly doubt that I could reach the 50 GB limit over two years.

2. My console now constantly removes new captures, even though it deleted them all a couple of days ago. So either the limit is inaccurate or there is no limit, or it is determined incorrectly.

3. People are reporting that their new consoles have been doing that from the start, when they only had around 30-40 captures. So again, either limit is inaccurate or something else is going on.

4. My console now randomly removes some images from internal storage and some from Xbox network - so now two storages are suffering and neither is stable.

5. I saw reports of people having issues with OneDrive as well, when captures were not uploaded, even though the process have started, and then captures were deleted by the console itself.

6. What is the point of deleting my captures manually if the console is doing that just fine? I don't want to delete them, I want to preserve my gaming history.

7. I tried connecting an external HDD to the console, and at one time it just magically vanished from Captures app, so I couldn't even access my captures, even though it was clearly identified in Settings and set as a capture destination. It was remedied by console reboot.

8. I have reports of people disabling uploads to Xbox Network, and the console would still delete the captures - meaning they will be lost forever.

So to sum up, there is no one clear, stable and reliable way to store captures on Xbox consoles, as either approach may lead to you losing all or some captures.

This should be addressed as a real and serious issue by Microsoft and fixed with a firmware probably. And Microsoft should not offer questionable workarounds and just fix what is broken.

You ought to escalate this to the technical department.

"do captures save to the console’s internal storage regardless of whether or not they’re uploaded to the Xbox Network?"

All captures are initially stored on the console before they can be uploaded to the Xbox Network.

Only the captures you choose to be uploaded will be unless you choose automatic uploads in your Settings options.

Only uploaded captures (ie on the Xbox network) can be shared to your profile, clubs, etc.

There is a finite space for captures on the console so if space is all used up any further captures will overwrite the oldest captures.

Its possible to have a copy of a capture on the console as well as on the Xbox network but this limits your consoles storage for new captures. After uploading it's best to delete the console copy.

Hello Zach,my name is Marvina, I will be happy to help you.

I am very sorry for what you are going through, Yes, game captures on Xbox Network are also saved in the internal storage of the console.

In fact, screenshots are always saved to the console's internal storage, even if they are not uploaded to the Xbox network.

This means you can download game captures from your console even if you no longer have access to the Xbox network.

To download game screenshots from your console, follow these steps:

Open the Guide.

Select Capture and Share.

Select All Captures.

Select the capture you want to download.

Select Download.

Game screenshots will be downloaded to the "Captures" folder on your console.

If you want to delete game captures from your console, you can do so by following these steps:

Open the Guide.

Select Capture and Share.

Select All Captures.

Select the capture you want to delete.

Select Delete.

Deleted game captures will be permanently removed from your console.

Source: https://support.xbox.com/help/games-apps/game-setup-and-play/cloud-game-saves-faq

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

There isn't a specific error message that appears in either case. The videos just reappear after being deleted and my new captures don't upload to Xbox network, even after it says they did.