Why would I have two subscriptions to Microsoft Game Pass Ultimate on the same device?

Discus and support Why would I have two subscriptions to Microsoft Game Pass Ultimate on the same device? in XBoX on Consoles to solve the problem; I noticed msbill.info was billing me $14.99 plus tax and another charge totaling $16.29 for the same thing. I checked my bank account charges and this... Discussion in 'XBoX on Consoles' started by PaulJHarris, Jan 8, 2021.

  1. PaulJHarris
    PaulJHarris Guest

    Why would I have two subscriptions to Microsoft Game Pass Ultimate on the same device?


    I noticed msbill.info was billing me $14.99 plus tax and another charge totaling $16.29 for the same thing. I checked my bank account charges and this has been happening for months. I cross referenced this to Microsoft store and sure enough, I was being
    billed on two different (email) accounts. I have no idea why I would need two subscriptions for the same service on one device. Can I get a refund for the three months where I was double billed??? Who do I contact about this? Do I have to call on the phone?

    :)
     
    PaulJHarris, Jan 8, 2021
    #1
  2. Lucas Lauer Win User

    Sharing GP Ultimate games on 2 consoles and a pc

    Hello, Cowdude2. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Game Pass Ultimate can be shared at the sime time on 2 devices (2 Xbox, 2 PCs, one of each). So for 3 devices playing at the same time, you'd need a second Game Pass Ultimate Account.

    Game Pass Ultimate also includes Xbox Live Gold. So if you would have 2 Game Pass Ultimate to play on 3 devices (or even 4) at the same time, you would need only one Xbox Live Gold subscription on the account that will play on the device that will not be connected to Game Pass Ultimate.

    Could you understand? I can give more details if you want to.
  3. Renatodibi Win User

    Can subscription be used by all profiles on more then just Xbox?

    Hi Kelly.

    My name is Renato.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    You can use Game Pass on two devices; there's no need to purchase a second Game Pass. The only thing to keep in mind is that you can't play the same title simultaneously on both devices.

    Of course, we are talking about Game Pass Ultimate and using the account where the pass is active. You can find additional information about Game Pass Ultimate at
    https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-pc-faq

    Kind regards
    Renato
  4. Nursemorph Win User

    I can't redeem my Game Pass Ultimate code from Discord Nitro. Can someone help?

    I haven't had ultimate but I had normal game pass for pc before
    That would be why you can't redeem it then...from the FAQs in the link I posted before:

    "If you were previously subscribed or currently subscribed to Xbox Game Pass for PC, or an Xbox Game Pass Ultimate subscription, you will not be able to redeem the two month trial for Xbox Game Pass Ultimate!"
  5. Gerardo CG Win User

    I would like to know is it possible to have 2 seperate accounts if its bought 2 times on 1

    Hi there Blet, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help.

    If you have Minecraft purchased with your Microsoft account and you also have Game Pass Ultimate on the same account, unfortunately, it is not possible to have two separate licenses for Minecraft Java Edition. In this case, the only option would be to wait until your current Game Pass Ultimate subscription ends and then purchase the subscription on a different Microsoft account. This will result in having two separate accounts, each with its respective Minecraft Java license.

    I hope you understand.

    Best regards.
  6. XBF Diego M Win User

    Subscribing to PC and Ultimate

    Hi MoskyNB,

    Thank you for posting on the Xbox forums. I'd be happy to answer that.

    You cannot have those two subscriptions active at the same time. You can only have Ultimate active, or the two Game Pass subscriptions active separately, but not Ultimate and one of the other Game Pass subscriptions active at the same time as Ultimate comes
    with both plus Xbox Live Gold.

    However, if you have never subscribed to Xbox Game Pass Ultimate before and this is your first time, there would be a way where you could buy the Xbox Game Pass for PC first, then subscribe to Xbox Game Pass Ultimate and the time that you purchased
    would convert to Ultimate plus the 2 months that you would be paying for which would equal to a total of 5 months. This would also include any time of Xbox Live Gold or Xbox Game Pass for Console you currently have, so you could potentially have more months
    of Ultimate if you still have time on either Xbox Live Gold or Xbox Game Pass. This only applies if this would be your first time joining Ultimate. One problem that could occur is that if you go with the PC Game Pass offer, it's very likely that you will not
    be given the discount for Ultimate as those deals usually are for first time subscribers for any subscription.

    I highly suggest reading the
    Xbox Game Pass Ultimate FAQ
    for more information. I hope this helps!
Thema:

Why would I have two subscriptions to Microsoft Game Pass Ultimate on the same device?

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