Why won’t my Xbox Series S connect to the internet?

Hello Jess, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. I was researching in one of the Microsoft forums and found this article (https://answers.microsoft.com/thread/91b53d99-cc42-4b80-8b94-e2241830e0f9)">https://answers.microsoft.com/thread/91b53d99-cc42-4b80-8b94-e2241830e0f9) Gerardo C. independent advisor , shows that the solution to the problem can be solved by following these steps:

"Please try to solve the problem by doing the following things:

1. With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely.

2. Unplug the power cable from the console and wait 30 seconds.

3. Reconnect the power cable to your console and turn it on normally.

4. Check if the problem persists, if so, please reset your console to its factory settings keeping your games and applications as follows:

Go to Settings > System > Console Info > Reset Console > Reset and keep games and apps.

5. Check again if the problem persists."

Information Source (Credits): https://answers.microsoft.com/thread/91b53d99-cc42-4b80-8b94-e2241830e0f9

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Xbox One S, not series S. And I just tried and it says it connected on my phone but “can’t connect to the internet”,on my xbox

Thankyou for the response, I have other things connected to my WiFi and are having no issues with them so my WiFi is on and working, I even pulled out my Xbox one and it’s having the same issues, I’ve reset my Xbox series s, and It won’t even let me finish the setup stages because it just simply won’t connect.

No my Xbox 1 is saying same thing as well as my s series

My Series S cant connect, load games, or anything. My wifes xbox one is having no problems whatsoever. We are in the SAME house and using the SAME internet connection.

Also, I’m having the same issue playing my 360 games on my Series S, my Xbox Live account won’t download onto any 360 game on my Series S.