Why won’t my xbox load to add a new account?

Discus and support Why won’t my xbox load to add a new account? in XBoX Accessibility to solve the problem; I have been trying to add a new account to my xbox and it won’t let me. It just says it’s loading and it never loads. It takes me back to the same... Discussion in 'XBoX Accessibility' started by Diana Oregel, Aug 24, 2022.

  1. Diana Oregel
    Diana Oregel Guest

    Why won’t my xbox load to add a new account?


    I have been trying to add a new account to my xbox and it won’t let me. It just says it’s loading and it never loads. It takes me back to the same place. It doesn’t even give me a code anymore. I have been turning it off, i did the whole power cycle, and i even restarted everything and it still won’t let me. Is there any other way?

    :)
     
    Diana Oregel, Aug 24, 2022
    #1
  2. Diana Oregel Win User

    Why won’t my xbox load to add a new account?

    I have tried connecting to another network since I don’t have a mobile hotspot out it still doesn’t work? Is there any other way?
  3. Francia J. Win User

    Why won’t my xbox load to add a new account?

    Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly perform an extended powercycle and reset your network hardware by following the steps below, Diana:

    1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

    2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

    3. After 5 minutes, plug the modem or gateway in first and wait for all the lights to return to their normal state.

    4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
  4. Francia J. Win User

    Why won’t my xbox load to add a new account?

    Thank you for the update. Have you tried a different network connection such as your mobile hotspot?
  5. Diana Oregel Win User

    Why won’t my xbox load to add a new account?

    Hi, so I tried doing exactly everything you told me to do but it still won’t load to the page to create a new account. It still takes me out of that page.
  6. Sheila B1 Win User

    account problem

    the issue started yesterday and i tried it on another xbox that i brought thinking the other xbox has broke but it does the exact same thing it won’t let me add an account it just loads the grey screen and kicks me off, but my wifi is all good it tell me
Thema:

Why won’t my xbox load to add a new account?

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