Why won’t my Xbox let me add an account?

Hi Freeseam, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, change your connection DNS.

Follow these steps:

Go to Profile and System > Settings

In the Settings menu, select General > Network settings.

Select the network you're connected to, then select Advanced settings > Manual

On the DNS field, input these:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Save settings.

Let me know if it works!

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Nate
What happens when you try to add your account?
Are you seeing an error code or what's exactly going on?
What Xbox model do you have?
And which troubleshooting steps you have done so far to fix this problem
In that way I can advise you different things or how to proceed

I’m having the same issue. Told me to connect to Xbox live but it won’t connect. I am connected to the internet because the other apps work. Can’t contact Xbox because their virtual assistant is a nightmare and freezes up.

So I tried to remove my account and re add it, but now it won’t even let me add an account back to the Xbox. Now I can’t use any apps. Basically stuck.

Hey there,

We will be locking this older thread due to it being revived by a new post. If the issue is
on going, we recommend creating a new thread
detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions.

Thank you!

Go to www.support.xbox.com