Why won’t my Xbox connect to wifi

Thankyou for the response, I have other things connected to my WiFi and are having no issues with them so my WiFi is on and working, I even pulled out my Xbox one and it’s having the same issues, I’ve reset my Xbox series s, and It won’t even let me finish the setup stages because it just simply won’t connect.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this LULDURTY

Please answer the following questions to assist you properly :

If you try connecting the console using an ethernet cable the issue persists or not at all?
So, the issue persists if you connect the console to a completely different wifi network?
For example sharing mobile data via wifi hotspot and try connecting your console in that way
Are you using an insider build / beta OS in your console?
And, which troubleshooting steps you have done so far to fix this?
In that way I can advise you different things or how to proceed

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

I would recommend forgetting all the networks that the device has saved, and connecting only the new wifi network.

to do that please:

1. Press the Xbox button  to open the guide.

2. Select Profile & system > Settings > General > Network settings.

3. Use the option to Forget wireless network to clear your current wireless connection

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Hello! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

With regards to this problem, possible that it is due to the settings of your new Wi-fi reason as to why it is not connecting there but it is connecting with other Wi-fi router.

On cases like this, try to ask your internet provider to open the following ports required for Xbox connection:

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP

Port 500 (UDP)

Port 3544 (UDP)

Port UDP 4500 (UDP)

In case there are still problems connecting to this specific Wi-fi router, you may also check this Xbox troubleshooting page for things needed to check to troubleshoot wireless connection https://support.xbox.com/en-US/help/Hardware-Ne...

I hope the information helps somehow. Feel free to post back in the community if there are still problems and we will try our best to assist.

Kind regards,

Ben

there isn’t an active box. there are disable, allow, or deny boxes though. my xbox was connected to the internet fine then the xbox randomly turned itself off and it won’t connect. i’ve reset the wifi and everything.