Why won’t my headset connect?

Hi, my name is Julian and I'm an Xbox gamer just like you. Let's try to solve your issue together.

It sounds like your headset is partially working (you hear party chat but not game or system audio, and your mic isn’t transmitting).

Here are a few quick steps to try:

1) Check audio output settings. Go to Settings > General > Volume & audio output and make sure Headset audio is set to "Stereo uncompressed" and Party chat output is set to "Headset." Learn more here https://support.xbox.com/en-US/help/hardware-ne...

2) Check mic permissions. Navigate to Settings > Privacy & online safety > Xbox privacy > View details & customize > Communication & multiplayer and ensure voice communication is allowed. Learn more here https://support.xbox.com/en-US/help/friends-soc...

3) Recheck controller firmware. Even if you updated it before, re-confirm it via Settings > Devices & connections > Accessories, then select your controller and choose “...” to check for updates. Learn more here https://support.xbox.com/en-US/help/hardware-ne...

If it’s still not working, test another headset if possible, just in case the issue might be with the headset jack or internal wiring.

Let me know how it goes.

Hey Mason, thanks for reaching out for help here on the Xbox forum. You're always welcome here!

I came across a few other posts mentioning the same issue with this headset, so you're definitely not the only one running into it. Check out this reply from Lee L, which includes some helpful suggestions:

https://answers.microsoft.com/en-us/xbox/forum/...

Like they mentioned, it’s also a good idea to contact the manufacturer’s support directly since this might be a broader issue with the headset itself.

Let me know if you have any other questions. I’m happy to help!

Hey there. I assume you're talking about the official Xbox wireless headset. Have you tried the following?

The headset can’t connect to a specific controller

Try the following:

Unplug any wired headsets from the console.

On the wireless headset, press the connect button. Lights on the wireless headset and on the controller are lit when they are connected. If the headset connects to the wrong position on the controller, press the connect button again to switch to the next
available position.

If your headset still won’t connect, try this:

Disconnect all other accessories from the console.

Turn off all wireless controllers:

Press and hold the Guide button on the controller for three seconds.

Confirm that you want to turn off only the controller.

Press the power button on the wireless headset.

Press the connect button on the console.

Press the connect button on the wireless headset. The lights around the console power button will spin and blink once. The position that remains lit is the position of the wireless headset.

If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset connects to the next position.

Perform a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Now try the headset.

If that doesn't work then try testing with a different controller to see if you can isolate the problem.

Hope this helps. Good Luck.

Are you sure you got the made for xbox?

Also shpuld.be noted you need to plug it into a pc and update it before you can use it on series x