Why won’t my game launch

Kaitlyn Beal · May 2, 2023

I have been trying to play the walking dead definitive series on the Xbox series X and the game won’t launch. When I uninstalled it, and tried to reinstall it I was met with installation stopped.

:)

OpticRJames

Hi, Kaitlyn. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Try setting up manual DNS settings then install the game.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try installing the game after that and see if it works.

Solution 4: Do a factory reset

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Risdene

Hi, thanks again

But how can I launch the game first if the game won’t launch anyway?

Grateful for your patience. IT isn’t my first preference

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Xbox support:

"This may mean we’re having trouble checking usage rights."

For your reference, you can check this link: https://support.xbox.com/en-US/help/errors/erro...

I would like to clarify, is this a disc game? If yes, make sure that the physical disc is inside of the console.

If this is a digital game, please sign in to https://account.microsoft.com/billing/orders and check if you can see the game order for the game stated as "completed".

BenUk_369

It plays if I go to my download history and launch it from there but I have to be signed into Xbox live, it won’t launch offline

BenUk_369

Hi. Yes I’m using the right profile other games I’ve downloaded works fine it’s just gta 5 won’t launch unless I’m online and launch it from my download history or Xbox live

Why won’t my game launch