Why won't my disc install my game?

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand you're having trouble with installing your disc game. Kindly try the steps below and see if it helps;

- Press the menu key of the controller and go to the rightmost tab

- Go to Settings > Devices & Streaming > Blu-Ray

- In the BLU-RAY section select "Persistent Storage"

- Select Clear persistent storage 3 times.

Then do a hard reset;

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

If it still doesn't work, try installing the game from the network

1. Insert game

2. Cancel the installation (leave the disc inserted)

3. Go to the Xbox Store and search for the game

4. Instead of Buy, you'll see a "Install", select it.

5. Game will download from the Xbox Store instead of the disc.

Hi!

Which precise error does it give you?

Generally, to solve installation problems, simply clear the cache from the console by holding down the power button for 10 secs. In addition you could try to install the game by setting the console to "Offline".

Hi!

Which precise error does it give you?

Generally, to solve installation problems, simply clear the cache from the console by holding down the power button for 10 secs. In addition you could try to install the game by setting the console to "Offline".

Error number 0x800757570 I think.

I looked it up on here and it said server error or something, so I downloaded a free game to see if it worked and it did, so I suspect the problem is this particular game, as I also tried to download it after buying it digitally (even though I have the disc)
and even that wouldn't download either.

I'm having the exact same problem, tried 2 brand new discs and it just won't install, I've used a disc drive cleaner and it rectified why the other game wouldn't install, but it's just Assassin's Creed: Revelations that won't install and when I try playing
it, it freezes up.

Hello again, try to follow the procedures below.

Using System File Checker in Windows

https://support.microsoft.com/en-us/windows/usi...

CHKDSK

https://docs.microsoft.com/en-us/windows-server...

1 - Type cmd (Command Prompt) in the search bar of the Start menu and then click Run as administrator.

2 - Enter chkdsk /f/x/r/v

The system will ask you if you want to run CHKDSK after restarting the system, press Y on your keyboard and then type "Exit" and restart the computer, it will scan in DOS mode.