Why won’t my clips upload or be deleted(I’ve refreshed and done everything I could think of)

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, you may need to perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Thank you for replying to me, so I have done this hard reset once already. FIFA, fortnite and many other games run like a dream it is just modern warfare that won’t run properly for me, I’ve ran tests on my connection and done everything that I could think possible.

Could it be an issue with the game itself?

Thanks

My console is updated but the disc won’t work for it and I’ve done everything to make it work and it didn’t

I do own the app. Captures will not delete from there either.

The captures also do a cycle where it shows all the “deleted attempts” and won’t delete, then it’ll show no old clips I’m trying to delete (it’ll show any recent clips I’ve tried to add) and that’s when it allows me to upload. It also will show all my old clips and screenshots and when I go into recently captures, it shows the most recently added captures to Xbox live. Right now, it is showing 101 clips and when I click on recently captures, it shows the 4 I managed to slip on to Xbox live only. It’ll eventually revert to the 101 clips and not show the most recent ones.

This issue is new to me, before i could delete captures easily through my xbox series s. However today i cannot delete captures from live using my Xbox, the Xbox app on my phone, or through the app on my PC. It appears to delete successfully but upon a refresh every clip is back on there.

i only noticed this issue because a clip i was uploading would give a noti that it uploaded from my app but not through my xbox and when i check my uploaded files it doesnt appear. I thought it may be an issue with too many uploads so i tried deleting and soon realized Microsoft has some explaining to do.