Why won’t my captures load on the Xbox mobile app?

Hello Enjae Greg,

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Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi Enjae Greg,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



We understand the inconvenience caused. We will be glad to assist you with this. To better understand it correctly, allow us to ask more details about it.

Kindly answer the following question below and perform some of the steps to fix the issue.

1. Have you recently updated drivers and system?
   
2. Check if your DVR is already full.
   
3. Do you have any message error? please sent it us for us concealing the personal information.
   

It must be that your DVR is almost full. The only way to get room for new ones is to delete old clips.

You may also try to check on this article and find some ideas.

Troubleshoot issues with the Xbox app for Windows | Xbox Support

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

You need to use the Xbox Companion App or the Xbox App (mobile) to access your captures.

Optionally you can use the Windows + G shortcut > Capture > See all my captures.

You can find any captures done locally on that PC that are not sync to the Xbox Network.

Go to the App Store, or Google Play and download the Xbox app. You can then upload your game captures to Xbox Live, then use the mobile Xbox App to download your captures after they're uploaded to Xbox Live. You can also click on the share options for
your captures and upload them to Onedrive and use the mobile Onedrive App to download to your phone.

I believe you can download native captures from Console that are uploaded to Xbox Live via the Xbox app on mobile.

Edit: Just checked, and if it's uploaded to Xbox Live you can go to the mobile Xbox App and then click "Captures" select the capture you want to download, click the "Share" button and it has an option to "Save" in there that will download it locally.