Why wont my account let me play online

Yes my game pass ultimate is active

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox One.



Solution 2: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Hi, Austin. My name is Ron, a fellow Xbox gamer. I will be more than happy to help you.

Please login to your account on https://account.microsoft.com/services. Let me know if your Game pass Ultimate subscription is active there.

We need more information:

Which particular console is it?

What message does it come up with and/or error code?

Are you using wired or Wi-Fi? Have you tried the opposite of whichever you usually use?

Is this the only game it happens with or does it happen with others?

Yes it states ive got 3 months xbox live gold membership on my account but wont let me play online