Why won't 'Microsoft Ultimate Word Games' Load.? Having tried it, I uninstalled it,...

Why is it all the games load but Not Ultimate Word Game? I have tried everything to get it to load.

Hi Les! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Premium Solitaire game. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Since you have already tried to reinstall the game yet the issue still persists, I highly suggest you directly report this through Microsoft Casual Games Support as they have the right tools and resources to investigate your issue properly on their end. Please submit your ticket through the link below:

https://microsoftcasualgames.zendesk.com/hc/en-us/requests/new

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi

I am having trouble opening Mahjong and Microsoft Ultimate word games.. It seems to be loading Solitaire ok.

I uninstalled both the apps and now i am having trouble installing the two apps. i get the error: "Microsoft Ultimate Word Games is currently not available in your account. Here’s the error code, in case you need it: 0x803F8001"

Any help would be apreciated

thank you in advance

Bharti

I am having this same issue. Ever since the latest update to MUWG, it won't load - just hangs on the loading screen with the rotating tiles. I've tried every 'solution' I could find through Google and forums, but nothing has worked. Nothing changed on my
computer, and other Microsoft programs work fine, it is solely Ultimate Word Games. Please, support, someone chime in!

Good evening Jesse,

Tnere is no error message when the game tries to load, but the loading logo just goes round and round and the game never opens.

This has been happening for some time. Earlier today I uninstalled the game and re-installed it and precisely the same thing happens with the newly downloaded game.