Why won’t Microsoft help and How do I contact management that can help me?

Do you know what the definition of insanity is?

Get a message from Microsoft to tell me they have found unusual activity on my account. I go to login into my account to fix my information. I login with the correct password. They ask for verification via phone number. The phone number I have on file no longer exist so I use the verification form. Fill out the form and says cannot confirm. Rinse and repeat.

Our account is our responsibility. How am I to take responsibility for my account if I’m being denied access to it? If someone can deny access to it that means they have power over it which also makes them responsible. Thanks for reaching out but the question was aimed towards requesting help for this issue that many, many people have faced and continue to face. Blaming the user isn’t productive nor is it customer service also I have received no updates since creating this account to the changes of account recovery and why.

Thanks for the reply, Josepf. Unfortunate this doesn’t help me at all and mostly just reinforces my original inquiry on why Microsoft support doesn’t actually exist as they can’t actually help in any meaningful way besides be a tour guide on where to find instructions to do stuff ourselves.

I do and it takes me back to the online verification form.