Why won’t Microsoft/Dolby fix the audio lag on the Xbox series x after thousands of...

My tv doesn’t support 4K at 120hz. It’s 60hz maximum and still have audio lag

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

Some users have reported audio/visual sync issues while playing some games on the Xbox Series X with Dolby Atmos enabled. A/V latency problems normally occur because of specific hardware compatibility issues, faulty hardware like cables, or incorrect configuration on one or more devices. For the Xbox Series X, users should double-check the below checklist to make sure your setup fully supports Dolby Atmos.

1. Are you connected to your TV or AVR using ARC or eARC?

2. Are you using HDMI 2.1 supported cables?

3. Does your AVR/soundbar support HDMI 2.1?

4. Is your TV configured correctly to use ARC or eARC?

5. Is Atmos enabled correctly on your Xbox Series X?

6. Have you checked your AVR for any A/V sync settings to adjust?

7. Do you notice A/V sync with all content or just specific content?

Additionally, one setting in the Xbox Series X that is known to cause some A/V sync errors is the feature to play content in 4k 120hz. This setting has been shown to cause audio delays with some hardware when playing Dolby Atmos content. Microsoft is currently looking into this issue. For a temporary solution, users should change the setting to 60hz.

Please see any of the above items apply to your system and fix as necessary. If you believe all is in correct order, please contact Dolby support to follow up with more troubleshooting.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Hello jesseinsf94122,

We really appreciate for the time and effort that you have extended to us.

What we have found out an article for some Dolby errors;

Audio delay on Xbox Series X



Question: Some games or movies on the Xbox Series X have audio/video sync issues, how can we fix this?



Answer: Dolby is currently investigating any A/V sync related issues while playing some games or watching some movies on the Xbox Series X with Dolby Atmos enabled. A/V latency problems normally occur because of specific hardware compatibility issues, faulty hardware, or incorrect configuration on one or more devices. For the Xbox Series X, users should double-check the below checklist to make sure your setup fully supports Dolby Atmos.



1. Are you connected to your TV or AVR using eARC?

2. Are you using HDMI 2.1 supported cables?

3. Does your AVR/soundbar support HDMI 2.1?

4. Is your TV configured correctly to use eARC?

5. Is Atmos enabled correctly on your Xbox Series X?



Additionally, one setting in the Xbox Series X that is known to cause some A/V sync errors is the feature to play content in 4k 120hz. This setting has been shown to cause audio delays with some hardware when playing Dolby Atmos content. Microsoft is currently looking into this issue. For a temporary solution, users should change the setting to 60hz.



Please see any of the above items apply to your system and fix as necessary. If you believe all is in correct order, please contact Dolby support to follow up with more troubleshooting.

• Dolby Access Support - Dolby
  
• Dolby Support - Dolby
  

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello SteveVrettos,

We really appreciate for the time and effort that you have extended with us here on Xbox Forums.

We would like to ask if the solution you have tried work well with you or are you still experiencing an audio delay?

We would also like to share with you some issues the same with your issue.

Audio delay on Xbox Series X



Question: Some games or movies on the Xbox Series X have audio/video sync issues, how can we fix this?



Answer: Dolby is currently investigating any A/V sync related issues while playing some games or watching some movies on the Xbox Series X with Dolby Atmos enabled. A/V latency problems normally occur because of specific hardware compatibility issues, faulty hardware, or incorrect configuration on one or more devices. For the Xbox Series X, users should double-check the below checklist to make sure your setup fully supports Dolby Atmos.



1. Are you connected to your TV or AVR using eARC?

2. Are you using HDMI 2.1 supported cables?

3. Does your AVR/soundbar support HDMI 2.1?

4. Is your TV configured correctly to use eARC?

5. Is Atmos enabled correctly on your Xbox Series X?



Additionally, one setting in the Xbox Series X that is known to cause some A/V sync errors is the feature to play content in 4k 120hz. This setting has been shown to cause audio delays with some hardware when playing Dolby Atmos content. Microsoft is currently looking into this issue. For a temporary solution, users should change the setting to 60hz.



Please see any of the above items apply to your system and fix as necessary. If you believe all is in correct order, please contact Dolby support to follow up with more troubleshooting.

• Dolby Access Support - Dolby
  
• Dolby Support - Dolby
  

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi PRED4TOR!

Sorry to hear that you are having issues with your audio. No one from Xbox support visits the forums and no one here has a direct line of contact to them.

After reading through the message you received from Dolby, it's actually that they themselves will need to update Dolby Access and not Microsoft. That Dolby is trying to work on an update to resolve the issue. The update might need assistance from Microsoft,
but overall it is a problem that Dolby needs to work on.

Again sorry about your issue with audio, but the fix is coming from Dolby and not Microsoft.