Why with a paid subscription do I continue to see ads for other games and must reset my...

Hi there! Sorry to hear about what happened. Let’s do our best here to get this sorted out.

May I know the device/platform you use in playing the game Solitaire?

Please note that premium subscription can only be used to the original device you used to purchase the subscription.

For more troubleshooting steps, check the link below:
https://microsoftcasualgames.zendesk.com/hc/en-...

I have paid for premium membership twice and still get ads. Sometimes they are cut short but other times the full page of the ad pops up. I don't know what to do about it. I had the premium membership then my computer had to be reset and when I got my
solitaire games back the ads started again. So I paid a second time and still get ads. What do I do? I'm not paying again!

I checked my XBox 360S to see if it is blocked. It is not.

Yet I do not seem to have multiplayer status.

Why is this?

This certainly sucks. I paid to renew my Gold subscription just to play this game.

I keep having this happen also, even though my subscription is paid up until March of 2017. We pay for the benefit of not having to see the adds, but yet we are forced to anyway. This is happening more & more lately, 3 times just in the last week for me.
If it continues, I will never pay a Microsoft subscription fee again & therefore, probably quit playing the games because the ads really **** me off

Hi Ronnie, thank you for taking the time to respond.

I have my subscription account and I added children's account to my subscription account.

My actual account is the gamepass ultimate, giving me access to the Microsoft Live and access to 1000 games.

There is also an Xbox added as well. That was set up to my account but there were issues so his mum got that account sorted differently.

When the second Xbox was set it wouldn't work with my account and I thought it needed a second ultimate game pass. I am not so tech regarding this all. His mum sorted out the pass for him. I wanted them to play together with myself included. But the 1st Xbox is now playing up with saying it needs a purchase, unless if he logs into my account first only for Sea of thieves only. He can play other games freely without asking to pay for subscription. But Sea of Thieves, it seems a parent has to pay for it. Why?

I am just hearing about game sharing and stuff but when I used my account for the second Xbox it wouldn't work it said it needed a subscription so I thought, it couldn't be done, hence, why I said his mum paid for the subscription.

Did I do something wrong with the second Xbox? Do they need to be hard reset?