why will my xbox360 not recognize my outlook.com email account and wont let me connect to...

Go to the settings of your Xbox 360.

In the network settings do a connection test to Xbox Live.

At what point does the connection test to Xbox Live fail?

Do you get an error message or error code?

it says service alert

Hi there William,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox 360 connecting to Xbox Live. Try this:

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
   
2. Unplug the console's power cable. Wait 10 seconds.
   Important Be sure to wait 10 seconds. This step resets the power supply.
   
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox.

If the issue persists, I recommend to try the following article:

Xbox 360 Connection and Network Solution

Give this a try and let us know the results.

Go to the settings of your Xbox 360.

In the network settings do a connection test to Xbox Live.

At what point does the connection test to Xbox Live fail?

Do you get an error message or error code?

Go to the settings of your Xbox 360.

In the network settings do a connection test to Xbox Live.

At what point does the connection test to Xbox Live fail?

Do you get an error message or error code?

it says service alert
Service status shows that there are no service alerts at https://support.xbox.com/xbox-live-status

If there are service alerts in your region, then you will have to wait for it to be fixed.

my xbox wont let my account connect to live but it will let my other account connect? it says that i need to test connection, so i did and its fine but it still wont let me connect? any ideas?