why when ive bought 2 games on the store it has the price button instead of the install button

RichRichie1989 · Mar 10, 2023

i bought 2 games ride 2 and twice reborn a vampire visual novel but on xbox .com and my xbox one both game orders show as completed but they dont show in my full library on the owned section and when i check the store it doesnt have an install button just the price amount for the items

:)

Francia J.

Thank you for letting me know this may be related to the current issue from Xbox support. You may need to request a refund for the game and then re-purchase them.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here:

https://support.xbox.com/en-US/forms/request-a-...

[IMG]

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, please sign in to https://account.microsoft.com/billing/orders, and make sure that it is showing from there as "completed". Once confirmed remove and re-add your account.

"REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console."

RichRichie1989

Is this link for the UK store as well or just the us store

RichRichie1989

I got the refund for the twice reborn game but the other day it appeared in my owned games in full library how do I get it removed from my owned games since I already got the refund

Francia J.

Here's the link for you:

https://support.xbox.com/en-GB/forms/request-a-...

why when ive bought 2 games on the store it has the price button instead of the install button