why when i try to pay it says to contact microsoft?

when i try to buy a game in my box one x it says to get in contact with microsoft.

:)

 

Why every time I try to contact customer support it says error

Hi there,

if someone is 'stealing' your Home console setting, then it means they know your account credentials. The best way to prevent that is to change your account password and security details.

After changing the password, only you should be able to sign in to your account

Regarding contacting Xbox Support, you could also try the @XboxSupport option via Twitter.

What other contact options have you tried?

 

Why every time I try to contact customer support it says error

someone keeps stealing my homeshare and I can't get ahold of support

 

Use the link below to see if you have any past due balances that you need to sort first. Anything past due will be red. If not, then contact support.

How to Pay a Past Due Balance on an Xbox Subscription

 

Also check that the location where you try to buy is the same country you're currently in.

For example, I'm from Germany, and when I accidentally try to buy a game from the US store (as
Major Nelson often links to the US Store) I also often get this message that I need to contact Microsoft Support.

When I change to the German marketplace, I can finally buy the game.

 

Contact support: https://support.xbox.com/en-US/

Best,

Nozzle

 

For purchasing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

 

are you sure you are logged into your account?