Why was my purchase of standard diablo 4 not fully refunded

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

To clarify, did you use a split-payment method in buying the game? Because if yes, the same amount that was used from your card will be refunded on the same card.

I had the same deal and refunded my standard and got this one.



Worked great.



Today they canceled and refunded my game. I contacted support and they said that was for the upgrade. I asked them to link me to Diablo 4 Ultimate Upgrade I can purchase. He said, "Sorry, apparently the Ultinate Upgrade is not purchasable on MS Store."



Asked for his. to look at the actual product I bought and he said, "Yes, the coupon was clearly for the full Diablo 4 Ultinate Edition."



Told me to wait 2-3 weeks for an outcome.



Nah, I'm done.

I would like my purchase back as well, as it is both unfair and clearly false advertising if that is the case

I purchased the standard edition just for the ultimate edition to go on sale and I tended my standard because the deal was better to get the ultimate. So why is it my problem that Microsoft clearly sees the screwed up that the customer has to pay the price for the mostake of the company

There should be compensation for basically wasting my time and false advertising a game they didn’t have any intention of selling fo r that price.

Help fix this ,it’s so wrong

This just happened to me...did exactly the same thing you did, been playing for a week no problems and then I get a message saying they are refunding the game due to pricing issues and I have to purchase again full price

Hello,

This happened to me and I contact customer support and I was told there was compensation for people with this issue and were supposed to call me back, even gave me a service number but i got no call and when i call them back after explaining myself numerous times and they say ill put you on hold they just hang up. this is very poor customer service.

Also riddle me this: if you purchase a item from a store and there is a pricing error, do you go back to that store and return the item?

I think ACCC might have something to say about this.