Why was my pre-ordered game canceled when time to download

Hi. My name is Mel and I am an independent advisor. When you Pre-order a game they issue a pre payment authorisation hold on your card. They do not take the money for pre orders straight away. They are usually charged 5-7 days before release so if funds were not available at this point the purchase would then fail. Hope this helps.

I canceled my pre-order at Gamestop last week and this morning when I got up I pre-ordered and pre-downloaded the Destiny Digital Guardian Edition right from the Xbox Store.

sorry to take up time in your day first of all, but yes the money was indeed taken out that’s why I’m so confused on why my pre-order got cancel. A total of $156 (rounding it up) was was how much I spent getting both games, no money refunded and when I I pre ordered witch queen I got all the pre-order bonuses, that you get for buying it. Any advice on how to fix this would be greatly appreciated thank you.

Hello, KenneWhisnant. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

If the pre order got canceled, it is probably because your payment method did not have funds to process the order. Microsoft usually tries to charge your payment method two times on a pre order before cancelling it.

Please refer to "Why was my pre-order canceled":

https://support.xbox.com/en-US/help/subscriptio...

Feel free to ask back any questions.

Why not cancel your pre-order at which ever store gives the Kantus one and go to gamestop and pre-order ther so you can get Commando Dom? I have mine pre-ordered at gamestop. But im keeping my Dom code when i get it.