Why was my eligible refund denied?

Discus and support Why was my eligible refund denied? in XBoX on Windows to solve the problem; I went to refund star wars Jedi survivor and it was eligible for refund yet I was still denied even though it said eligible for refund?... Discussion in 'XBoX on Windows' started by Rico hypes21, May 8, 2023.

  1. Rico hypes21
    Rico hypes21 Guest

    Why was my eligible refund denied?


    I went to refund star wars Jedi survivor and it was eligible for refund yet I was still denied even though it said eligible for refund?

    :)
     
    Rico hypes21, May 8, 2023
    #1
  2. WattyNuela Win User

    Why was my eligible refund denied?

    Hi Rico, this is Manuela!. I'm an Independent Advisor and community user ready to assist you with this

    I'm truly sorry to hear that your refund has been denied
    When that happens you can always reply to the email sent by the refund team, in that way you can appeal and get a possible exception

    As a reminder please keep in mind the conditions to get a refund checking this related article
    https://support.xbox.com/help/subscriptions-bil...
  3. WattyNuela Win User

    Why was my eligible refund denied?

    You're welcome Rico
    I hope you receive an approval in your refund once you appeal :purple_heart:
  4. StuartATrueRed Win User

    I would like to appeal a rejected refund

    If you got an email stating the denied refund, then reply to it explaining why you want the refund, and why you believe you are eligible for one in as much detail as possible. They then may change their mind and give you one.
  5. KindGryphon Win User

    My son’s friend came over for a sleepover with my son and without my permission purchased 12000 fifa points when asking for a refund I was told I wasn’t eligible for one and I would like to know why

    My son’s friend came over for a sleepover with my son and without my permission purchased 12000 fifa points when asking for a refund I was told I wasn’t eligible for one and I would like to know why
    Did they spend any of those 12,000 fifa points? If any of it at all was spent then that would make it not eligible for a refund.

    So if they spent any of it then that would more than likely be why the refund was denied.
  6. Adam Younes Win User

    How long do I have to wait for my denied refund request to be accepted?

    Hi I didn’t get any email after my refund was denied. My purchase is available for refund but it’s not letting me because I tried refunding stuff that’s not eligible.
Thema:

Why was my eligible refund denied?

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