why was my account deleted

Hello, and welcome to the Xbox Community! I'd be happy to help you today.

Please note that we are unable to assist with account-related matters in the forums, as we do not have access to user accounts. We are here to provide suggestions and support where possible.

About your account, which email did you receive? Could you share a screenshot? Just be sure to hide any personal information for security reasons.

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

It is possible that your Minecraft account must have been migrated to Microsoft.

You can check the information about the account migration FAQ in Minecraft here at this link:

https://support.xbox.com/en-US/help/games-apps/...

In order to locate the Microsoft account associated with your Minecraft account. Kindly sign in all of your email addresses on account.microsoft.com > then go to Payment and Billing > then Order History.

From there, try to locate any Minecraft transactions,

if you haven't found one, try to check your other email address in the Order history.

If you have found a Minecraft transaction, use the same account to sign in on your Minecraft launcher as it is most likely the account where your Minecraft account was migrated to.

are you a minor? Did you not respond to the email that you were sent multiple times that you needed to have an adult on your account?

Hello this is Virginia O.

I understand that you want to recover an account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

And another question. Why does it tell me "On 10/28/2013, we'll delete your old security info" and "Once this is deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to
the above info." What does "info you have access to" mean? I have access to both my account and my alternate account. Why is it forcing me to delete my old security info? Why the hell are they doing this?