Why was I suspended when a player called me a slur

Hello Immortalxpride, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I understand this situation is frustrating for you, however, I would like to let you know that no one in the community forums or someone from Microsoft support is capable of assisting with enforcement actions.

I recommend you to do an appeal if the enforcement website allows you to do so. You can review how to do this by following the steps provided here:

https://support.xbox.com/help/family-online-saf...

Lastly, please be aware that suspension of less than 48 hours are not eligible for an appeal.

I sadly didn’t report the other people at the time as of I was not thinking and I left out that I said the slurs after the called me slurs and once did I, but thanks for commenting on this.

Ya I have recently had that happen to me, my account saying I have a “perm” ban but when I called support they told me it will only be a week? Is Xbox going to fix this issue or compensate it’s players for this error on their part. Kinda ridiculous they have falsely suspended tons of players for no reason

Alright.
It sucks so much how little effort they put into actually suspending the right players, or making things clear as to why.
There needs to be a more human element to these important things, as this is something that can get your console banned! Yikes!
Communication is a big deal, especially when talking about bans, and the fact that there is a lack of it, is really telling.

It would be different if I called someone a slur, then I would know what I did, however the most offensive thing I've ever said was quote "be quiet".
That is INSANE.

Anyways, thank you for taking time out of your day to read this and type out a reply. I hope Microsoft can actually look into this, and hopefully amp-up on their moderation, and add a human element to something this important.

Haven’t responded to the guy calling me racial slurs since thrusday. But since Xbox did nothing I don’t know what to do. They just told me it does not violate community guide lunches but, when I read it, it does