Why was I not refunded after I was charged after a preorder

Nice to see a prompt reply from microsoft on this…

I submitted a request for a refund after being charged twice for a preorder and it was denied based on the fact that the preorder was made more than 30 days prior (18/09/2022), despite the fact that I wasn’t charged for the preorder until the end of October so had no way to know the order had doubled up.

I’d love to know how I can pay for a preorder twice. Surely you shouldn’t even be able to process a preorder twice on your console, let alone end up paying $320 for a game.

There is not request a refund option under my order and the game is delayed by Ubisoft so why did Microsoft charged everyone for the preorders?

I didnt get a refund I'm confused after I preordered it I only spent 25 dollars not 108

The thing is it already charged me for it in October when I bought it. I even played the content that was immediately accessable after buying the preorder and bundle. I've spent the past 4 months playing it when I could. I don't understand why it's saying that it's cancelled 2 days before the release.

I was charged on June 7th for 16.25 for an Ultimate Game Pass and I literally had cancelled the subscription weeks before, and after the deadline i didn't have ultimate for a week or so, then it randomly charges me again. I bought ultimate on my main
account on June 4th and then it charged on my second acc for literally no reason. I can't refund it because it says I already payed, like no **** I payed why would I want a refund if I didn't pay. They say I have 14 days but its only June 11th, why tf can
I not refund.