Why was I given a 15 days suspension and I can't play multiplayer on the no game and after...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I apologize, but just a friendly reminder that for enforcement action there is a dedicated team that handles them which is the enforcement team. There is no direct contact with them, only by reporting and filing a case review.

To help you, I would recommend signing in to https://enforcement.xbox.com to get more details along with checking if you're eligible to file a case review.

This happened to me also a couple days ago, I messaged somebody something that is inappropriate and all I should get is a 4 day ban from communication right? Nope. 2 days after I got banned for communication, I got a 15 day suspension. I don't know why Xbox did this. I completely understand why I got banned for communication, but a 15 day suspension? Also, my appeal was denied. Me sending a message that is inappropriate is not a consequence to a 15 day suspension. XBOX PLEASE GET BACK TO ME

Suspensions usually vary from 24 hours to 2 weeks, after that it would be a permanent ban. So you may want to double check the date (it may be day/month/year instead of month/day/year). If the suspension was given yesterday then it may only be a 24 hour
ban and will lift today. You can't submit a case review on 24 hour suspensions so that could be another reason why you can't submit a case review.

i can't play in multiplayer... when i enter a game (i try fifa 15 and forza horizon 2) i'm not connected ti Live but if i do a multiplayer test it say it's all ok... why? i have live gold not jet expired

Credits for that offer are given about 10-15 business days after the game ships.