Why was I charged twice for the same game on my Xbox? I need an explanation immediately...

Hello, Michael. I’m Arturo, and I’ll be glad to provide some assistance with your inquiry today.

May I know if two purchases appear in your Microsoft account order history, or is just one?

https://account.microsoft.com/billing/orders

If it’s just one, can you review with your bank the first charge you received? Because when we pre-order something, you'll be charged around 10 days before the early access period or the release date, depending on the game and version that you bought.

Reference link: https://
support.xbox.com/help/ subscriptions-billing/buy-games-apps/pre-order-faq

So this first charge could've been only an authorization from your bank.

Why am I getting charged twice a month

I was charged twice for microsoft xbox

That's really odd.

I can advise you the next:

A. As the 48 hours didn't passed yet. You can contact your bank and ask them to cancel both charges

B. Try filling the refund form here if you have a confirmation email in your account with the order number for this purchase
https://support.xbox.com/forms/request-a-refund

You can select "Billing error" as the main category

Right now I have 4 contradicting pieces of information. My microsoft account says "no transactions in the last 3 months", my Xbox account has renewed my subscription today alongside this purchase with no issues so that should also show up in transactions, so should my renewals for the last two months before that since that would make up 3 months of subscriptions. And the Game is working fine like it has been paid for. My bank account says I've paid twice (payment still pending). Xbox Online Store told me for half a second that there was an error & no transactions had been made & it displayed Skyrim as not being purchased yet, but after quitting store to go to the help support desk or run a troubleshoot I saw that in my apps the game had been purchased & was sitting there waiting to be played.

Short version of the 4 pieces of information:

Microsoft - No Transactions in 3 Months

Xbox - Everything's Fine

Bank - I'm charging you twice for no reason

Xbox Store - You did not buy that game, mostly, I mean you did, but you also didn't & I refuse to elaborate on my errors.

Me - What is going on here?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ryan

Are you able to see two transactions in your Microsoft account order history as well?
https://account.microsoft.com/billing/orders

Or right now there is only one transaction?