Why was a refund issued then undone?

Discus and support Why was a refund issued then undone? in XBoX Games and Apps to solve the problem; I requested a refund for a game which I received because it showed up in my bank statement, after a few hours the refund was taken back and I never... Discussion in 'XBoX Games and Apps' started by Leapyfrogfie, Jan 6, 2023.

  1. Leapyfrogfie
    Leapyfrogfie Guest

    Why was a refund issued then undone?


    I requested a refund for a game which I received because it showed up in my bank statement, after a few hours the refund was taken back and I never received the money and I can’t access the game I refunded. Why didn’t I receive my refund and is there something I can do?

    :)
     
    Leapyfrogfie, Jan 6, 2023
    #1
  2. Francia J. Win User

    Why was a refund issued then undone?

    Hi Leapyfrogfie, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

    If the money has been taken out again and the status of the transaction on your end is still "refunded", you may need to reach out to your bank to have them validate.
  3. SpiffPF2 Win User

    Wired Controller Issue

    If you play wired, then why do you unplug the controller to begin with. I never had a USB plug come undone when I play with the controller plugged in.
  4. Kariem ��‍♀ Win User

    How to contact someone to get Xbox banned lifted

    I was informed with this already and it’s not really useful.

    How is there a whole department no one is able to contact and also if something is done it can be undone otherwise why have an appeal process?
  5. XBF Brad A Win User

    punched game playing game

    Hello Undone,

    Sorry for the issue with the game. Did you get with support and have an open case with them? In cases like this it takes time as they need to figure out why it revoked the license. So it doesn't happen to you in the future, and/or happen to others. If you
    do have a case with support follow up with them in the emails.

    Thanks,

    Brad
  6. StuartATrueRed Win User

    I requested a refund but haven’t received

    There has been issues with the refund software, hence why your refund has not come through yet. Refunds will be given once the issues have been fixed.
Thema:

Why was a refund issued then undone?

Loading...

  1. Why was a refund issued then undone? - Similar Threads - Why was refund

  2. Why haven't I received my refund?

    in XBoX on Windows
    Why haven't I received my refund?: Hey there, I recently requested a refund for a purchase I made and I was notified that it was processed. However, I have not seen the funds hit my account. d086611f-cc2f-4180-a7bd-2ab130ec473f

  3. Why is my refund request still on approved?

    in XBoX on Windows
    Why is my refund request still on approved?: I requested a refund for a game and it was approved, however I still own the game and my money was not returned. 55a81890-f857-4742-91b8-92f5fef4a478

  4. Why does it take so long to get a refund

    in XBoX on Windows
    Why does it take so long to get a refund: i requested a refund at the beginning of january and still not got the money back. The refund status is request approved and my friend was even able to get theirs back a couple days after...

  5. Why am I being denied a refund?

    in XBoX on Windows
    Why am I being denied a refund?: I have requested 3 times to refund a game that keeps getting denied. On the Xbox refund page it says that the criteria for a refund are that it has been played for less than 2 hours and I have not...

  6. Why have I been granted a refund, but on my purchase page it doesn’t come up as refunded?

    in XBoX on Windows
    Why have I been granted a refund, but on my purchase page it doesn’t come up as refunded?: It’s been nearly a month since I was granted a refund and I am owed just over £60. I have asked these types of questions before, but no one has helped. I need a one on one conversation on how I...

  7. why is my refunds taking so long it has been over a month

    in XBoX on Windows
    why is my refunds taking so long it has been over a month: i requested a refund for multiple items and i got them approved but i havent got my money back and it has been a very long time now when it says on the website could take up to a week of time but...

  8. why haven't I recieved money from my xbox refund?

    in XBoX on Windows
    why haven't I recieved money from my xbox refund?: I refunded a call of duty pack I bought on accident and when the refund request was approved I never recieved my money back and its been a few weeks 052d8db9-e874-421f-a599-b7668da6ec31

  9. Why hasn’t my refund processed

    in XBoX on Windows
    Why hasn’t my refund processed: I have refunded this game 10 days ago and it says approved but it has not refunded yet. I have payed with ms credits cfa24960-4bea-4380-9ac7-cec1abb98eab

  10. Why hasn't my refund been sent?

    in XBoX on Windows
    Why hasn't my refund been sent?: Around 18-19 days ago, I refunded a game DLC. It got approved as it said "request approved" in my refund status. I still haven;t received it, d676524b-dccc-445e-994c-2bb9974f152b