Why the Xbox series S warranty period ended within 2 months of purchase?

Preetha R · Dec 10, 2023

I bought Xbox series s on August 2023, but the warranty period shows as ended on October 2023. I tried to reach out Microsoft customer support numbers. The warranty period should be 1 year or 6 months right? My Xbox wireless controller is not working and I tried all the Microsoft solutions given, the only option left is to replace it. How can I request to reset the warrant end date?.

:)

Courtney Todd

Hello again Preetha R,

Okay, I'll be waiting for your response. I hope they can help you.

Best regards,
Courtney.

Courtney Todd

Hello again Preetha,

Most likely the button is disabled since it is the weekend and they are probably not receiving calls, try tomorrow Monday and let me know if they were able to help you in any way. I will be attentive to your response.

Best regards,
Courtney.

Courtney Todd

Always at your service Preetha, let me know if they managed to help you. I will be careful!

Preetha R

Thank you,

“Request a call” Option is disabled today(maybe because it is Sunday).I will try tomorrow and update you.

Courtney Todd

Hi Preetha, my name is Courtney and I would be happy to help.

This is a very common problem that many users have already reported, perhaps it is due to the time the console or any Microsoft/Xbox device was created, that is, the date it left the factory and not the date of purchase, therefore there must be An error there, from what I understand, in the case of consoles the warranty is 1 year or up to 2. Therefore, in controls it should be almost the same.

To modify this date, you must have the purchase invoice in hand and contact Support through the following link, where you can enter a live chat or request a call.

Support: https://support.xbox.com/contact-us/

Let me know if you need more help, I will be ready to continue helping you.

Best regards,
Courtney.

Why the Xbox series S warranty period ended within 2 months of purchase?