Why only in some games, my mouse malfunctions, but in other games its perfectly fine.

Hello, Bek Phom

Welcome to the Microsoft Community.

I'm so legally sorry to hear that you're experiencing issues with your Razer Viper Ultimate mouse while playing Fortnite and browsing the web. There are several troubleshooting steps you can try:



1. Update Firmware and Drivers:

Make sure you have the latest firmware and drivers installed for your Razer Viper Ultimate mouse. You can check the Razer website for any available updates. Razer United States | For Gamers. By Gamers.

2. Test on a different computer:

If possible, try using the mouse on another computer to see if the problem persists. This will help determine if the problem is related to your computer or the mouse itself.



3. Disable unnecessary background applications:

Disable any unnecessary applications running in the background as they may cause conflicts or affect performance. Alternatively, it is recommended that you try a clean start How to perform a clean boot in Windows - Microsoft Support .Try a clean boot and see if the mouse works properly

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.



4. Adjust Mouse Settings:

In the Razer Synapse software, check the mouse settings to make sure they are configured to your preferences. You can also try adjusting the DPI setting to see if it helps with cursor movement.



5. Check for interference:

Wireless mice can sometimes be interfered with by other devices. Try moving your computer settings to a different location or using a wired connection to see if that solves the problem.



6. Contact Razer Support:

If none of the above steps solve the problem, it is recommended that you contact Razer's aftermarket technical support department for further assistance. They should be able to provide specific troubleshooting steps.



Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If your problem is not solved, you can reply to the post again and we will continue to provide you with technical support. If our reply is helpful, please mark it as such. This will help other users who are experiencing the same problem as you! Thank you very much for your contribution to the community!





Best wishes



Bobhe | Microsoft Community Support Specialist

Hi Bek Phom,

Greetings!



Thank you for your contribution to the Microsoft Community.

We understand that you need help with your mouse malfunction that's happening on your computer.

I would like to ask further information about the issue to understand it better. Is it only happening to games that are outside from the Xbox app? Or is it happening randomly games that you have there?

Also, you may try to plug in the mouse to another USB port on your computer. If the issue still persist try to use another mouse to further isolate.

We look forward for your response.

Regards,

Microsoft Community Moderator

Hi Bek Phom,

Thank you for your reply.

It seems that the issue is related on your Windows device. I will to move this thread to the right category.

Please wait for at least 12 to 24 hours for their response.

Regards,

The problem where the mouse clicks on its own is only in Fortnite, but the issue looks like the frame rate slows down is only when I am browsing or when I just have my wallpaper, I don't use any applications like wallpaper engine. I tried using another mouse which is also razer and its having the same issues. I tried to completely reinstall synapse for my mouse, but I haven't tested it yet.

I'm able to play every other game, this is the third disk I've gotten of AC3 and for some reason it only affects Disk 1 as Disk 2 works perfectly fine. I asked my friend to play it on his Xbox and it works perfectly fine, so I don't understand why it is
only affecting mine, as the only game, as only disk 1 as the same problem... :/