Why my Xbox One will not power up

Hi Rich, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try power cycling the console.

To do it, follow these steps:

Unplug the console's power cable. Wait 30 seconds.

Important Be sure to wait at least 30 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

For more information: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Let me know if it works!

If you haven't seen this site already, I'd try following the advice here.

https://beta.support.xbox.com/help/hardware-network/console/console-wont-power-on

Failing that, use the 'contact us' link on the right and explain the situation, they may be able to help

Hello @stevecarr98!

If the console won't power up, please check the following:

• Check that the wall outlet you’re using is working with other devices.
  
• Check that the power cable is firmly connected to the wall outlet and to your console.
  
• Ensure that you're using the power cable which came with your console, and that it's the correct cable for your region.
  
• If your console still will not turn on, it needs to be serviced. To request service, sign in to Device service and repair with your Microsoft account and submit a service order: Device Services
  

Hey, goodnight. Thanks for the response. The main problem I'm having is the console's not coming on at all. It's to the point where plugging the control in the console is not even responsive. At this point I'm guessing it has to be a defect in the brick.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

Apparently, it can be a power problem, in this case, a defect connected to the power supply, but I recommend that before anything else try the solutions provided below, to see if they can alleviate this defect you are having.

Solution 1:

You can also hard reset the Xbox One console and its cache. Here is how to do so:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

*Select the option to keep my games and apps so they are not deleted

This solution you can find in the link below.

https://support.xbox.com/en-US/help/hardware-ne...

If that doesn't work, please initiate a repair order for your console at the Microsoft website below.

https://support.xbox.com/en-us/help/hardware-ne...


*I hope this can help you.