Why my console has banned? Please help me!

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

If your Xbox console has been banned, it likely means that you violated the Xbox Live Code of Conduct or the terms of service for the Xbox Live service. It is possible that the game pass ultimate code you purchased from a third-party website was obtained illegally, and that the use of that code led to your console being banned. I apologize but console banned are permanent and we do not have the option to unban or lift them. Also, all Enforcement concerns and inquiries are solely being handled by the Enforcement Team and customer support can’t assist with suspensions or enforcement actions. If you need assistance with an active enforcement action, kindly check out this link; https://support.xbox.com/help/family-online-saf....

Ooopps, sorry see you sorted it while I was typing my message.

My daughters console has done this twice, once turned on it just sat on screen doing nothing, controller didn't work etc, leaving unplugged for 5 minutes has solved it though, not sure why it happens but not just you.

Ok can somebody help me now please ? my console has been banned and i dont now why . please help thx

OK so let me explain it for you

1. No matter what console an account is signed into it will always be able to play its digital games and use its subscriptions.

2. Each profile can set ONE console at a time as its home console and any other profile that is on its home console will then be able to play their digital games and use any subscription that they have.

3. Each profile can only switch which console is set as their home console FIVE times a year.

So ill give you an example say your GF has the Gold and Game Pass subscriptions.

If she signs into your console and makes your console as her profiles home console you would then be able to use her Gold subscription and play any game pass subscription game that she has downloaded to your console.

Keep this in mind in order to Download any Free games with gold or any game pass subscription you would have to be signed into her account on your console to do that because it is her account that has the active subscriptions.

She would be able to still use her subscriptions and gold features on her console without it being her home console because she has the subscriptions on her account and no matter what console your profile is signed into you will always have access to your
subscriptions.

Hope this clears things up for you if you have any other questions just reply to this post.

hello my console has been banned and i have no idea why can somebody help me please ?