why my cards details is not accepting

Discus and support why my cards details is not accepting in XBoX Games and Apps to solve the problem; i've been done many of the purchases with my cards but now its saying that info doesn't match but i'm using the same info again... Discussion in 'XBoX Games and Apps' started by M Ahsan1, Apr 27, 2023.

  1. M Ahsan1
    M Ahsan1 Guest

    why my cards details is not accepting


    i've been done many of the purchases with my cards but now its saying that info doesn't match but i'm using the same info again

    :)
     
    M Ahsan1, Apr 27, 2023
    #1
  2. Rostom L Win User

    why my cards details is not accepting

    Hi there!

    Let's do our best to sort this out here.

    First, make sure that there is no suspended subscription or past due on your account subscription page here https://account.microsoft.com/services. Check your account region under "Your info" section from the Microsoft website if it's correctly set. Then go to Payment & billing > Address book to review your shipping and billing information. Everything should match with your card information and it must be issued on that same country. Be sure to add first your card to your account under Payment & billing > Payment options.

    To further isolate the issue, try adding a different payment method or add your card to a different account.
  3. Wi11iamTheOne Win User

    I Can Not Buy Nothing!

    i add my payment details and it dosent want to accept them my card works everywere else......
  4. B1NM4N Win User

    XBL won't accept card details

    I've tried...

    adding three different card/payments via telephone support.

    adding two different card/payments via
    https://billing.microsoft.com    .

    adding two different card/payments and PAYPAL via XBL on PC.

    adding two different card/payments via XBL on Console.
  5. B1NM4N Win User

    XBL won't accept card details

    Now resolved

    My problem was the name on the account. The Xbox Account, not the bank account/card details (xboxlive...Account/BillingAccountInformation).

    After changing this to my real name (rather than nickname), I was able to add a card - BUT still not able to process a payment.

    I then added a PayPal account to my xbox account, and...

    Back on Gold!
  6. TPGreerGaming Win User

    XBL won't accept card details

    I tried this. I changed my nickname to my name, but to no avail. I even tried Paypal, but it didnt work
Thema:

why my cards details is not accepting

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