why my background image is not appearing in html 5 even though my code is correct?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ameer

Just to let you know, you're asking something beyond the Xbox community scope.

But, I can advise you based on my knowledge.

That's the background image that you want to use, correct?

"{background-image:ur1('bob.jpg');"

If yes, in some cases is necessary to use the full path if you have the image stored locally. For example: C:/users/ameer/desktop/practice3/images/bob.jpg

If you're trying to use an image stored in the web you need to paste the full URL address. Something like this ("https://www.pixelstalk.net/wp-content/uploads/2...

If necessary, I found something that could help you:

https://stackoverflow.com/questions/61642822/ho...

If you still have doubts feel free to create a post in stack overflow, there you can get the proper help

** There are a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

No it hasn't helped. I have no idea why but the game does not appear in my previous purchases anymore. It's just vanished even though it was a redeemed code a couple years back.

Thanks for replying. When I go to "Settings > General > Personalization > My background", and then put in my passcode, the screen is grey. I can view images in capture, but I have not found a way to view the current background. There is a list of 5 options: Solid Colors, Custom Image, Dynamic Backgrounds, Show selected game art, and Restore Default Background. Is there something I am missing?

Sorry to double post but WHY can't you use paragraphs in this forum? I even went into HTML and used br codes and it STILL doesn't let me space out my paragraphs. Enjoy reading my ugly OP now...

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an independent advisor.

Here’s the full breakdown on what’s happening with your missing background image and what you can do about it:

Why is your screenshot no longer listed in Captures?

Xbox only keeps locally saved captures for a limited time. If your screenshot wasn’t:

Uploaded to Xbox Network or OneDrive

Set to “Keep permanently”

Recently used or shared

…it may have been automatically deleted by the system to free up space. This is why it no longer appears in the Captures app — it’s not just hidden, it’s gone from your local capture library.

Even though it’s still your current background, Xbox does not store a separate, user-accessible copy of that image. Once set, it becomes part of the system's cache, which you can't extract or browse.

How to preserve your current background before it’s lost

To keep the image before changing anything:

Go to Settings > General > Personalization > My background

When the background is visible, press the Xbox button, then press Y to take a screenshot of your own dashboard

Go to the Captures app and upload that new screenshot to OneDrive

This gives you a fresh copy saved to the cloud, which you can download anytime later.

What happens if you change your background now?

If you change it — even accidentally — that cached image is permanently deleted, and there’s no recovery method. Xbox does not keep a history of past backgrounds.

So if it matters to you, grab that screenshot now before it’s too late.

Please let me know if you need any further assistance. Looking forward to your response.